Community Affairs Mgr
WEST BRANCH, MI, US
Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.
This position is not eligible for immigration sponsorship, e.g., H-1B, TN, etc. Please do not apply if you will need immigration sponsorship for a work visa now or in the future, including sponsorship for H-1B, TN, etc., now or in the future. We are unable to hire individuals with CPT, OPT, or STEM OPT for this position as the position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work visa.
Location: This is a hybrid (virtual/onsite) position with required onsite days on Monday, Tuesday and Thursday assigned to either the West Branch Service Center or Tawas Service Center. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).
General Summary of Job Responsibilities
Essential Duties and Responsibilities
- Support the development of event plans to ensure alignment with brand standards, corporate communications, and marketing goals. Collaborate with cross-functional teams on new tool development, creation, and implementation.
- Coordinate with Marketing, PR, and Communications teams and act as a liaison to Development and Sales departments regarding promotions, branding, and community opportunities.
- Implement best practices to maximize brand presence and consumer engagement in alignment with event strategy. Coordinate on-site activations, distribution efforts, and visibility with event partners.
- Plan, execute, and manage social media and communication campaigns and strategies.
- Develop engaging text, image, and video content for all social media platforms and professional accounts.
- Organize and manage community events to enhance brand awareness and ensure timely responses to customer inquiries.
- Monitor, track, and report on customer feedback and online reviews to strengthen relationships with customers, industry professionals, and journalists. Stay current with digital technology trends.
- Work cross-functionally and with external vendors to elevate Consumers Energy’s presence across Michigan.
- Manage event recaps and reporting, coordinate kick-off meetings, and lead comprehensive 360° activation planning and alignment.
- Perform other duties as assigned or deemed necessary.
Knowledge/Skills/Abilities
- Ability to identify and track relevant community KPIs.
- Understanding of website traffic analytics and online marketing principles.
- Strong negotiation and project management skills.
- Excellent attention to detail; strong critical-thinking and problem-solving abilities.
- Knowledge of how to plan and lead community-focused initiatives.
- Strong verbal and written communication skills.
- Effective interpersonal and presentation skills.
- Ability to influence and gain buy-in from event owners and vendors.
Education/Experience
- Bachelor’s degree in communications, community relations, public relations, business, marketing, or a related field, and two (2) or more years of experience in communications, community relations, public relations, business, marketing, or a related area.
- [OR] Associate degree and four (4) or more years of experience in three or more of the areas listed above.
- [OR] High School Diploma/GED and six (6) or more years of experience in three or more of the areas listed above.
Why should you join our team?
At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.
What we offer:
- Competitive compensation packages
- Medical, Dental and Vision
- 401k with company match
- Paid parental leave
- Up to 13 paid Holidays
- Paid time off
- Educational Assistance Program
Diversity, Equity & Inclusion:
We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don’t discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capABLE, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.
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PR, Corporate Communications, Equity, Branding, Interactive Marketing, Marketing, Finance