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Analytics Translator(Hybrid)

Date: Jan 6, 2022

Location: ROYAL OAK, MI, US

Company: Consumers Energy

Join the diverse and dynamic team that powers Michigan's largest energy provider and one of the nation's largest gas and electric combination utilities.  Consumers Energy services 6.7 million of Michigan's 10 million residents - caring for our friends and neighbors in all 68 Lower Peninsula counties.  We embrace a cleaner and leaner utility vision focused on eliminating energy waste and adding renewable energy from sources such as wind and solar.

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

 

The Customer Insights & Analytics team is looking for a customer analytics translator that will bridge the technical expertise of data scientists with the operational expertise of business teams to help us make smarter business decisions to deliver even better products and experiences to our customers.  With primary support to being for our sectors (Large Commercial and Industrial, Small and Medium Businesses, and Residential) and utility programs (Billing & Payment, Outage, Move In/Move Out, Etc.), this person will ensure that the deep customer insights generated through sophisticated advanced analytics translate into high business value.

Responsibilities

  • Develop relationships with business teams to help them understand the value of analytics and organically build the customer analytics demand pipeline
  • Develop measurement strategies that are used to drive the visual management of the business teams’ goals and operating reviews.
  • Help business leaders craft questions to generate maximum business value using analytics
  • Integrate data scientist propensity models into strategies for the marketing team
  • Help data scientists/business teams write those questions into user stories; translate business questions and goals to data scientists and help them design the analytics solutions
  • Translate the analytics solutions back to the business to ensure its actionable and business can drive value from those insights
  • Help track benefits of these insights to leadership to drive adoption; manage analytics scorecard and help it become a leadership tool to drive value
  • Become a customer data Subject Matter Expert to help expedite analytics problem solving
  • Document data sources, data elements

Required Qualifications:

  • Bachelor’s degree in business, economics, or analytics or equivalent work experience.  Advanced degree is a plus.
  • 7+ years overall experience required.
  • 3+ years of demonstrable analytics experience.
  • Strong business acumen
  • Strong communication and storytelling skills
  • Ability to translate analysis and conclusions into actionable recommendations
  • Self-starter and intellectually curious
  • Comfortable in pushing the conventional thinking to drive change and innovation
  • Past experience as business analyst, and/or data analyst preferred
  • Passion for data and analytics
  • Comfortable with metrics, measurements and combining them to draw insights
  • Work well with technical and management teams
  • Comfortable prioritizing projects to meet deadlines
  • Acts as a role model for user and team member adoption of new processes and data-driven decisions
  • Utility experience a plus
  • Experience with Google Analytics or Adobe Analytics, Adobe Campaign Manager 360 (CM360, fka DCM), and CRM measurement a plus
  • Must be a fit with our team culture

 
 
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.


Nearest Major Market: Detroit

Job Segment: Data Analyst, Analytics, Business Analyst, Pipeline, CRM, Data, Management, Technology, Energy