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Gas Utility Service Scheduler

Date: Feb 23, 2021

Location: Multiple Locations, MI, US

Company: Consumers Energy

Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas.  At Consumers Energy, our customers are at the heart of everything we do.  Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us!  Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of Michigan's 10 million residents in all 68 Lower Peninsula counties.

 

Summary

The Gas Utility Service Scheduler is set in a high paced environment which requires organization, multi-tasking, analytical, and communication skills. Functional work varies from prioritizing the scheduling of compliance work such as gas leak assessments and routine meter exchanges to customer-requested work such as meter orders.
 

Job Description / Responsibilities

  • Assisting with the scheduling of all employee training and meetings.
  • Monitoring workload and resources available and making appropriate adjustments.
  • Running overtime lists to obtain additional resources as needed.
  • Coordination of gas service field employee on-call for the Southeast headquarters, as necessary.
  • Scheduling for commercial and utility employees (e.g., order creation, ordering materials, managing annual inspections, monthly reads, coordinated jobs, and customer requested work).
  • Scheduling objectives include Service On-time Commitments, non-premise time reductions, gas leak response, and compliance requirements.
  • Excellent communication skills are a requirement as the role interacts with many levels and groups in the Distribution and Customer Operations (DCO), from management to field employees.
  • Performing these duties with minimal daily supervision, thus requiring good decision-making skills and ability to make the appropriate contacts to get questions answered as needed.

There is also an expectation of overtime to be worked to support the department in times of need and in covering employee absences.
 

Requirements/Qualifications

  • A high school diploma OR GED equivalent.
  • One or more years of customer service / technical work experience.
  • Intermediate or Advanced proficiency with Microsoft Excel.

 

The following may set you apart from others:

  • Excellent communication skills.
  • Completion of college level courses or a degree in a scientific or technical field.
  • Beginner or Intermediate proficiency with Microsoft PowerPoint.
  • Experience reading blueprints or schematics.
  • SAP (back office) and CRM7 (front office) experience.

 

Essential Functions

  • Performs technical support functions and more complex tasks including establishing workload and organizing and conducting assignments according to deadlines.
  • Sets up tech support systems including record maintenance, data submission, and project management.
  • Provides backup department support.
  • Prepares reports, and tech support material as directed from time-to-time.
  • Maintains confidentiality.
  • Performs or establishes procedures for tech support functions and actions including records, tracking of information, maintaining logs/spreadsheet, and other similar technical support.
  • Under general direction, prepares special or one-time reports, summaries, or replies to inquiries, selecting relevant information from a variety of sources such as reports, documents, correspondence, other areas of the Company, etc.
  • Ensures that requests for action or information are relayed to appropriate staff members; ensures that information is furnished in a timely manner; decides whether a higher authority should be notified of important or emergency matters.
  • Periodically evaluates process and program effectiveness and takes action to maintain continuous improvement.
  • Follows all safety rules and procedures and contributes to the safety of co-workers and the general public.
  • Participates as an active technical support team member by contributing to program development and organization planning.
  • Operates a computer terminal and utilizes necessary software applications.
  • Produces supporting engineering design documents through various computer applications.
  • Receives and supports field calls to address questions with job packages and assists in troubleshooting.
  • Have aptitude and ability to learn and perform the duties of the job including learning new designs reflecting new equipment.
  • Willing and able to follow instructions, assist in training of co-workers, and cooperate with other employees and customers.
  • Performs responsibilities in a manner that clearly shows effective communication and cooperation and that promotes open exchange of information, respect, high ethical standards and professionalism.
  • Maintains work areas in a clean and orderly manner.
  • Regular attendance is expected.

 

Hours and Travel

  • Meet travel requirements of the position.
  • Work a flexible schedule, which may include evenings, weekends, holidays and overtime.

 

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

  • While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk or hear.
  • The employee is frequently required to stand and walk.
  • The employee is occasionally required to climb or balance and stoop, kneel, or crouch.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • Duties involve moving materials weighing up to 10 pounds on a regular basis such as files, books, office equipment, etc., and may infrequently require moving materials weighing up to 40 pounds.  The recommended maximum weight for employees to lift without the aid of other employees or a lifting device is 35 pounds.
  • Employee will occasionally be required to walk on uneven surfaces with loose gravel, mud, snow and ice.
  • Employee will be required to maneuver within confined spaces.
  • Employee may be required to have specific arm, hand and finger strength and dexterity specific to job requirements.
Position will be filled at the appropriate salary grade based upon the skills, knowledge, and experience of the selected candidate.
 
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.


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