Senior Tariff Analyst - Rate Administration and Implementation

Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.

LOCATION

This is a hybrid (virtual/onsite) position with minimum onsite requirements on Monday, Tuesday and Thursday preferred assigned to One Energy Plaza located in Jackson, MI but Alma Service Center located in Alma, MI and Grand Rapids Service Center located in Grand Rapids, MI may be considered as well. The selected candidate must be located within a commutable distance OR willing to relocate (relocation package available to those who qualify).

GENERAL SUMMARY OF JOB RESPONSIBILITIES

The Senior Tariff Analyst will play a key role in overseeing the Company’s gas and electric tariffs.  This position involves supporting the development and modification of tariff language for regulatory proceedings with the Michigan Public Service Commission.  The Senior Tariff Analyst is responsible for configuration in the Company's billing system. These requirements include accounting requirements, configuration requirements, bill messages, bill print and accuracy of billing. The incumbent is responsible for collaborating with business partners, legal and enterprise-wide business leadership to ensure conformance with all rates, tariffs and regulatory requirements.  The Senior Tariff Analyst is responsible for supporting configuration of standard and complex billing requirements while ensuring accurate bills with consistent tariff application.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Complex account set up; includes creation of standard work instructions to ensure consistency   
• Review of complex production and/or audit simulation invoices following transport to production impacting rate configuration   
• Participate in assigned project teams and collaborates to identify potential issues or conflicts with SAP configuration   
• Lead regulatory proceedings; review of tariff proposals for potential billing system conflicts, provide production invoices for audit requests, support the Rate Administration team with staff and Intervenor Testimony review, PFD summary and final order summary   
• Research complex billing issues; includes customer complaints and billing issues 
• Other duties as assigned or may be necessary 

KNOWLEDGE/SKILLS/ABILITIES

• Demonstrate broad knowledge of regulatory laws and organizational structure, and possess skills and knowledge specifically applicable to the energy and utility industry  
• Ability to analyze and interpret complex information, conduct research, and manage highly confidential and time sensitive matters  
• Ability to influence and build strong relationships  
• Ability to communicate to all levels of employees verbally and in writing  
• Technical writing skills  
• Billing configuration knowledge including billing schemas, rates, price keys, operands, rate types and rate determinants  
• Ability to effectively manage multiple priorities, tasks and assignments  

EDUCATION & EXPERIENCE

• Bachelor's degree in English, Political Science, Finance, Legal, or Engineering related with four (4) or more years of experience with rates, billing, customer service, auditing and strong utility operations background as well as experience creating reports, learning new technology, change management and data analysis, SAP Front and Back Office (Business and Technical Master Data) and Business Intelligence
  • (OR) Associate’s degree in English, Political Science, Finance, Legal, or Engineering related with six (6) or more years of experience with rates, billing, customer service, auditing and strong utility operations background as well as experience creating reports, learning new technology, change management and data analysis, SAP Front and Back Office (Business and Technical Master Data) and Business Intelligence
  • (OR) High School diploma/GED with eight (8) or more years of experience with rates, billing, customer service, auditing and strong utility operations background as well as experience creating reports, learning new technology, change management and data analysis, SAP Front and Back Office (Business and Technical Master Data) and Business Intelligence

Why should you join our team?

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

What we offer:

• Competitive compensation packages
• Medical, Dental and Vision
• 401k with company match
• Paid parental leave
• Up to 13 paid Holidays
• Paid time off
• Educational Assistance Program

Diversity, Equity & Inclusion:

We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don’t discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capABLE, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.