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Manager of Sales Enablement and Sustainability(Hybrid)

Date: Nov 22, 2021

Location: MULTIPLE LOCATIONS, MI, US

Company: Consumers Energy

Join the diverse and dynamic team that powers Michigan's largest energy provider and one of the nation's largest gas and electric combination utilities.  Consumers Energy services 6.7 million of Michigan's 10 million residents - caring for our friends and neighbors in all 68 Lower Peninsula counties.  We embrace a cleaner and leaner utility vision focused on eliminating energy waste and adding renewable energy from sources such as wind and solar.

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

 

The Manager of Sales Enablement and Sustainability role calls for a leader who will build and implement exceptional programs and processes to improve the overall performance of the sales team.

This individual ensures the sales team has the support and resources to perform effectively and efficiently, to improve sales results and increase enrollments in Consumers Energy’s Commercial and Industrial product portfolio.

 

Responsibilities include management of product commercialization standards, oversight of sales proposal resources and technology and support of strategic projects that rethink operating models to deliver on existing and future clean energy product goals. Success includes establishing resources to enable the sales team to communicate solutions in a holistic manner that establishes value for the customer.

 

The role requires continuous, internal cross-functional work to execute product sales targets that ensure the highest level of business impact. This involves leading a matrixed team including representatives from Products, Marketing, Customer Experience, and Sales Leadership to establish standards, processes and content to achieve customer acquisition targets.

Responsibilities:

  • Leads, directs, and coordinates a matrix organization in the development of sales enablement tools and in the development of ESM customer activation plans
  • Develops, promotes and maintains standards and tools for product commercialization via the ESM sales team
  • Identifies and develops working relationships with staff at all levels to support success of the sales team; ensures that representatives are kept informed of sales activities and are encouraged to participate as appropriate
  • Ensures that sales activity proceeds according to timelines, expectations and adheres to established standard operating procedures; negotiates changes in resources as necessary to achieve objectives and timelines
  • Works closely with Product, Marketing and Sales teams to ensure full business readiness for product/pilot/campaign launch
  • Develops standardized sales toolkits for CX products for use by the sales team
  • Builds and/or facilitates product content creation and use of material with sales and marketing teams
  • Participates in product weekly operating reviews with the responsibility to report out on and execute sales needs, actions, and own the facilitation of activities required by the ESM leads
  • Advises Customer Experience (CX) teams on cross-functional considerations, workflow alignment and optimization of best practices that improve upon sales processes and progress toward strategic goals
  • Acts as the voice of the sales team; strategizing and implementing a best-in-class end-to-end experience

Required Qualifications:

  • Minimum of 5 years of sales, sales operations, sales enablement experience, customer experience, product experience, or quality control & process design
  • Project management experience. Project Management Certificate will set you apart
  • Solid technical background with hands-on experience in strategic level planning within a large matrix organization
  • Experience successfully creating and implementing a sales process/methodology with sales toolkit initiatives
  • Experience structure effective sales training and coaching programs
  • Ability to identify and track metrics that demonstrate improvements in sales productivity
  • Excellent communication skills including public speaking, presentations, teaching, facilitating, and writing
  • Excellent interpersonal skills and ability to work as part of a team both directly and virtually, including ability to consult widely, bring together diverse views, and facilitate agreement on critical issues
  • Self-starting personality with the ability to think strategically, problem solve and develop creative solutions
  • Energy industry knowledge including renewable energy, energy efficiency, demand response, electric vehicles and storage
  • Lean/Six Sigma Certification will set you apart
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.


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