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Intern/Co-Op - Customer Experience

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Date: Oct 18, 2024

Location: MULTIPLE LOCATIONS, MI, US

Company: Consumers Energy

Join the diverse and dynamic team that powers Michigan's largest energy provider and one of the nation's largest gas and electric combination utilities.  Consumers Energy services 6.8 million of Michigan's 10 million residents - caring for our friends and neighbors in all 68 Lower Peninsula counties.  We embrace a cleaner and leaner utility vision focused on eliminating energy waste and adding renewable energy from sources such as wind and solar.

 

Consumers Energy Employee Referrals:

If you are a Consumers Energy employee that would like to refer an applicant to this position, please visit your Workforce Connect home page and utilize the “Refer Friends and Family” section.

For consideration, please remember to upload your College Transcript(s) [official OR unofficial] and supporting documentation into the "Supporting Documents" section of your application.

Department Summary

The Customer Experience Internship Program is geared toward current college students or recent graduates who have a passion for strategy, sales, marketing, economics or data analytics and an interest in Consumers Energy and the energy industry. The Internship Program at Consumers Energy is a key component of realizing the Customer organization’s goals.

 

Job Description/Responsibilities

An intern in this group will be helping the subject matter experts make the best decisions possible about critical business issues. In this role, you'll be exposed to a wide range of energy industry issues critical to the company's continued success. You will be continually exposed to challenges that stretch your analytical skills, creativity, business acumen, interpersonal skills and leadership. The successful candidate for this position will have primary responsibility for assisting in the delivery of operational strategic initiatives, focused on achieving performance metrics, process efficiency and customer satisfaction.

  • Deliver knowledge and research on market trends, benchmarking and process improvement techniques.
  • Analyze the strategic, operating, and financial impacts of business proposals and/or external regulatory / legislative proposals.
  • Manage the development of executive level presentations as an effective communication vehicle.

This position offers an opportunity to develop a skillset of core problem solving skills to a strategy consultant role. Interns will be asked to explore the most pressing and potentially disruptive forces facing the utility and energy industries today and develop strategies that will aid senior executives in making decisions.

 

IMPORTANT NOTE: This posting does not represent a specific position and is posted for the purpose of collecting resumes for students interested in an internship opportunity with Consumers Energy. Opportunities could include a summer 2025 or part-time opportunities.  

 

Due to the nature of this posting, and alignment to the winter/spring recruitment season, applications will be collected from September through November of 2024. Response to your application may be delayed due to the extended application period. The best way to stand out will be to visit us on campus!

 

Requirements/Qualifications

Enrolled and actively pursuing a bachelor or master's degree in the business field majoring in Business Administration, Economics, Finance, Data Analysis, Marketing, Communications, Leadership, Regulatory, Policy, Political Science, Industrial Engineering, or a similar field. The minimum GPA requirement for this internship position is 3.0.

The following skills and experiences may set you apart from others:

  • Business or energy industry background
  • MBA, strategy consulting or finance experience
  • Ability to identify issues, create hypotheses, structure thinking, and perform analysis that address business issues
  • Generate insights about the business and the industry
  • Project Management knowledge
  • Experience developing plans that move from strategic recommendations to implementation
  • Demonstrate the ability to identify information sources, gathering and interpreting data
  • Willing to interview Company subject matter experts, customers, industry experts
  • Capable of working as a part of a small, multi-disciplinary team to tackle pressing company issues
  • Accurately perform financial, statistical and scenario modeling
  • This position will be located at one of our locations in Michigan’s lower peninsula and may require driving.
      

Essential Functions

  • Business Support Advisors and Consultants support the planning, business analysis, general management, budget preparations and analysis, negotiations, transactions, customer services and auditing of a wide variety of business functions and processes of specific operating and support areas throughout the Company.
  • Duties and who this individual reports to will fluctuate between projects, departments and offices.
  • Lead and/or assist with business analysis and support for the plans, reports, impacts, contracts, schedules, estimates, data collection, observations, and field investigations.
  • Provide business analysis and support services with accuracy, on time and under budget.
  • Use computer assisted applications software and equipment

 

 

Diversity, Equity & Inclusion: 

We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don’t discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women’s Advisory Panel (WAP), Women’s Engineering Network (WEN), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capable, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.


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