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Distribution Project Leader III

Date: Oct 14, 2021

Location: MULTIPLE LOCATIONS, MI, US

Company: Consumers Energy

COMPANY

 

Join the diverse and dynamic team that powers Michigan's largest energy provider and one of the nation's largest gas and electric combination utilities.  Consumers Energy services 6.7 million of Michigan's 10 million residents - caring for our friends and neighbors in all 68 Lower Peninsula counties.  We embrace a cleaner and leaner utility vision focused on eliminating energy waste and adding renewable energy from sources such as wind and solar.

 

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

 

 

LOCATION

 

The Distribution Project Leader III position is can be based in any of the following Michigan Locations: West Branch, Alma, Clare.  The successful candidate must be able to meet on-site within the service area for projects and site visits as required by customer/business need. This position is eligible for a hybrid work model.

 

DEPARTMENT SUMMARY

 

The Customer Energy Management (CEM) department within Gas Engineering & Supply at Consumers Energy provides direct support of customer-initiated new business energy requests, relocating, and upgrading of existing gas and electric facilities, large complex developments and subdivisions, new commercial and industrial buildings and structures. As such, CEM team members are expected to meet with contractors, developers, as well as, small commercial and industrial customers and are company representatives/advocates for the customers within a geographic area for the construction, maintenance, and relocation of distribution facilities.

 

JOB DESCRIPTION/RESPONSIBLITIES

 

The Distribution Project Team Leader is a critical leader in the CEM Organization.  Those in this position use a combination of first line leadership for non-exempt employees, customer communication & advocacy, and technical design skilling to lead.  The Distribution Project Team Leader leads a team of Project Coordinators, who are responsible for coordinating customer-requested gas and electric distribution projects ensuring customer deliverables are met.  Organizational span of control is generally 5-12 non-exempt employees.

 

The Distribution Project Team Leader must have a passion for pursuing the customer’s outcome and be centered on providing customer service.  They lead a professional team in a fast-paced, customer-driven environment, and partner with other departments to achieve our customer’s expectations.  This position requires strong change leadership skills and a dedication to the CE Way.  

 

In addition to standard leadership responsibilities, the CEM Distribution Project Team Leader is expected to assume a leadership role during storm or other unexpected operating situations.  During storm, they will manage and direct employees from other departments. Requires demonstrated knowledge of safe work practices and procedures; the aptitude to learn, coach and mentor the EAM Dashboard, electric & gas distribution standards and communication best practices. 

 

Key responsibilities include:

 

  • Provide first line supervision for employees across multiple headquarters. Direct and monitor the work performance of others while developing your employees, customer, technical and teamwork capabilities.
  • Facilitate collaborative relationships with a virtual team and with related teams that also contribute to the overall new business work process.
  • Coordinate Customer-initiated projects, and use regular reporting on project status and metrics, progression, and productivity.
  • Provide planning, direction, regulatory compliance, and oversight to assure completion of customer-initiated work requests in a safe and cost-effective manner.
  • Complete work order and financial reviews for gas and electric engineered service designs.
  • Lead initiatives for departmental process/technical improvements
  • Resolve escalated customer issues
  • Interface with multiple support departments; customers; contractors; and other utilities in addition to providing the leadership and direction to employees when process issues in these interfaces occur that can influence customer outcomes.
  • Manage Work Order Process adherence and improvement, balancing workload/resources to level workload across employees and to keep work flowing.  Each team leader also participates in statewide workload sharing.
  • Report and manage CEM metrics to identify risks.
  • Leading and educating the team on the use of the CE Way business management process.
  • Collaborate with leadership in other Company organizations to manage progress and completion milestones for customer-initiated projects, identify efficiencies, lead change initiatives & waste elimination efforts to resolve problems
  • Investigate and complete necessary incident reports and accident reports, creating and supporting the primary importance of safe work practices throughout your team.
  • Maintain records, prepare, and submit required reports for appropriate agencies, including responses to various types of formal customer complaints.
  • Conduct regular Daily Operating Reviews (DORs), Weekly Operating Reviews (WORs), staff and safety meetings
  • Provide the primary level of support during storm restoration operations, assisting with OMS in the office, assessing damage, scheduling, or routing crews, assisting in Mutual Assistance in-state and out-of-state efforts, and performing other associated tasks.
  • Ability to understand, utilize and lead the team in the use of the EAM Dashboard (CEM project management tool) to support the execution of delivering on time for the customers.

 

ESSENTIAL FUNCTIONS

 

  • Supports new business customer service/customer satisfaction by facilitating customer jobs (handled by their non-exempt employees) through the new business process. 
  • Responsible for the planning, organization, coordination, evaluating and supervision of employees assigned to the distribution project delivery work. 
  • Recommends proposed changes and enhancements to systems and facilities operation; responds to complaints and requests for information; prepares and maintains reports of completed job orders and the status of jobs in progress. 
  • Conducts regular safety and operational team meetings, investigates, and completes necessary incident reports and accident reports; maintains records, prepares, and submits required reports for appropriate agencies.

 

REQUIRED QUALIFICATIONS

 

This position may be filled based on the following qualifications:

 

  • A minimum of three (3) or more years of distribution project leader experience to include:
    • Demonstrated leadership capabilities including the capacity to lead change efforts in a competitive business environment
    • Change management
    • Customer Service 

 

PREFERRED QUALIFICATIONS

 

  • Technical knowledge in gas/electric distribution and metering gained either through a technical field of study and/or through related work experience. 
  • Demonstrated ability to identify Electric HVD, Electric Transmission and Gas Transmission Assets
  • Experience with the EAM Dashboard
  • Expertise in SAP® front (CRM) and back (ECC) office, and Microsoft Office (Experience and skill in using Excel to manipulate data.
  • Previous Electric and/or Gas Operations and/or engineering design experience.
  • Prefer leadership experience with a proven track record of coaching to maximize a team’s strengths.
  • Experience in changing culture through utilization of change management processes
  • Demonstrated knowledge of safe work practices and procedures
  • Bachelor’s Degree

 

HOURS & TRAVEL

 

The average travel time for this position is up to 35%, depending on project workload. This position requires the individual to work a minimum of 45-50 hours per week with most of the time spent in the office, visiting job sites, or with employees and customers.  Individual needs to be willing to work additional hours as necessary to meet deadlines or assist with storm restoration activities and could be given very short notice to do so. Individual should be willing to participate in the on-call rotation in case of potential storms. Individual may be required to work outside of assigned headquarters to help with storm restoration which may require overnight stays.  Could potentially work a flexible schedule to meet the demands of the customer, which may include evenings, weekends, holidays, and overtime. Individuals must have a valid driver’s license.

 

PHYSICAL DEMANDS

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to sit; stand; walk; and stoop, kneel, crouch, or crawl; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee frequently is required to talk or hear.  The employee must frequently lift and move up to ten pounds and occasionally lift and move up to seventy-five pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. The noise level on the field site is often loud.

 
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.


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