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Critical Infrastructure Analyst(Hybrid in MI)

Date: Jan 3, 2022


Company: Consumers Energy

Join the diverse and dynamic team that powers Michigan's largest energy provider and one of the nation's largest gas and electric combination utilities.  Consumers Energy services 6.7 million of Michigan's 10 million residents - caring for our friends and neighbors in all 68 Lower Peninsula counties.  We embrace a cleaner and leaner utility vision focused on eliminating energy waste and adding renewable energy from sources such as wind and solar.

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.


The Operational Technology (OT) Department is responsible for engineering, purchasing, implementing and maintaining various applications, desktops, servers, and network infrastructure for the business network and 24-hour real-time network supporting near-real time business operations of Consumers Energy. The team of critical infrastructure analysts has responsibility for requirements gathering, design/architecture, implementation, and maintenance of systems.  The team of analysts is also responsible for the identification, testing, and installation of updates/patches, configuration changes, change management, enhancements, maintenance, preparation of system documentation, monitoring of the systems, and support of the systems.  The team of analysts uses historical data and trend analysis to make capacity planning recommendations to enhance existing systems, technology, and business processes.  The team of analysts ensures the performance and reliability of the system including troubleshooting hardware, software, and network problems as well as root-cause analysis of issues.

 The Critical Infrastructure and Applications team manages infrastructure and applications critical to the near-real time and market function operations of Consumers Energy.  The team provides real-time critical systems support for all levels. This position is incorporated into a larger team that provides 24/7 on-call support.


The candidate for the Critical Infrastructure and Applications Team is intended to be System and Application Administration focused.  The candidate will have access to all network equipment, systems, and applications resources within OT and, the candidate will be expected to become a Subject Matter Expert on their assigned systems and/or applications.  This team has a diverse responsibility set which could allow significant opportunities for professional growth. 


  • Possess the ability to work in a fast-paced environment
  • Experience with maintaining critical applications
  • Functional understanding of Microsoft platforms (Enterprise and Standard Server 2008R2 through 2019 and SQL Server 2008R2 through 2016)
  • Provide technical customer support
  • Excellent customer service and communication skills
  • Understands and leverages processes to produce outcomes
  • Knowledge of IT principles, methods, and best practices
  • Knowledge and working familiarity of Agile Framework including Kanban and/or Scrum
  • Demonstrates innovation in problem-solving abilities and, developing efficiencies in work process execution
  • Experience delivering technical documentation and procedures
  • Experience with scripting tools
  • Participate in on-call rotation and ticket handling for the 24x7x365 systems

Required Qualifications:

  • Requires a bachelor’s degree preferably in an Information Technology field. Less than a bachelor’s degree may be acceptable if accompanied by other technical training / relevant certifications and experience in positions that demonstrate required abilities and performance
  • 5+ years of professional experience or equivalent experience with administrating or working with applications

Preferred Qualifications:

  • Technical understanding of the Systems Development Life Cycle (SDLC)
  • Functional understanding of Microsoft platforms (Enterprise and Standard Server 2008R2 through 2019 and SQL Server 2008R2 through 2016)
  • Energy industry background that includes a working knowledge of effectively mapping technology to business challenges
  • Experience in performance monitoring methods using appropriate tools and, apply performance tuning
  • Familiar with Open Manage Enterprise (OME)
  • Experience with working with Red Hat Enterprise Linux (RHEL) servers and Satellite Server
  • Experience with converged and hyper-converged infrastructure (HCI)
  • Experience with backup systems (Backup Exec, CommVault)
  • Experience with Microsoft infrastructure systems such as System Center Virtual Machine Manager 2012R2 and 2016, System Center Orchestrator, System Center Configuration Manager (SCCM), and System Center Operations Manager (SCOM)
  • Experience performing server and application capacity planning and performance tuning
  • Experience with Red Hat Enterprise Linux
  • Experience with NERC CIP, FERC 693, and FERC SOC
  • Experience with relational and non-relational databases (SQL Server, Oracle and MemSQL)
  • Familiarity with distributed applications
  • Familiarity with Core applications such as Active Directory, IIS, and MSOffice Suite
  • Experience with monitoring tools such as SolarWinds Orion, Q1 QRadar or, Azure Sentinel
  • Demonstrates identification of waste elimination and develop waste reduction strategies
  • Demonstrate ownership of the process and ways to streamline and make recommendation for continuous improvement
  • Advanced certification such as Microsoft Certified Solutions Expert (MCSE)

Essential Functions

  • Works closely with department managers and users to define and analyze business and operational problems, process improvement opportunities and requirements; analyzes operational and business mandates and legal requirements; identifies and analyzes complex, ambiguous and/or conflicting business process issues; advises department managers on applications development, enhancement and maintenance issues; explains technology and process options and assists managers in analysis and decision making; analyzes management information needs and recommends data and reporting processes; coordinates the development of department priorities and works within IT to align initiatives to these priorities; facilitates user meetings and joint development sessions. 
  • Develops and refines business models and relationship diagrams; evaluates methods of improving efficiency and cost effectiveness of business, technical and operational processes; works with users to reengineer work processes; analyzes functional business requirements and translates user expectations into detailed business requirements, specifications and success criteria; works with Information Systems to develop conceptual proposals for business process automation initiatives; recommends work process and/or operational changes to complement system functionalities; serves as an advocate for department needs with IT; stays abreast of developments in departmental processes to anticipate emerging technology needs. 
  • Participates in the development of statements of work for RFPs/RFIs; participates in evaluating vendor applications and solutions; coordinates department review of vendor deliverables for accuracy and completeness, ensuring department needs and requirements have been met. 
  • Develops significant application/hardware solutions to problems and addresses change request issues that require assignment of resources. 
  • Analyzes and troubleshoots complex and sometimes urgent applications problems and errors; takes action or communicates solutions to problems; answers technical questions and provides guidance to users on system functionalities and methods for correcting problems. 
  • Develops training materials and handouts; conducts user applications training classes and one-on-one training sessions; develops and maintains user and system documentation. 
  • Designs and generates custom reports to meet user needs; uses reporting tools to extract user-required data. 
  • Plans and coordinates the deployment of new technologies for client solutions; coordinates user acceptance testing and the resolution of problems identified. 
  • Regular attendance is expected.


Hours and Travel

  • Meet travel requirements of the position. 
  • Work a flexible schedule, which may include evenings, weekends, holidays and overtime.


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


  • While performing the duties of this job, the employee is regularly required to sit, stand, walk, stoop, kneel, crouch, crawl, and use hands to finger, handle, or feel objects. The employee frequently is required to talk or hear.  
  • The employee must lift and move up to twenty pounds.
  • Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. 


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.


  • The noise level in the work environment is usually moderate.



All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.

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