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Sr. Network Analyst

Date: Aug 20, 2019

Location: Jackson, MI, US

Company: Consumers Energy

Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas.  At Consumers Energy, our customers are at the heart of everything we do.  Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us!  Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of Michigan's 10 million residents in all 68 Lower Peninsula counties.

 

The role of the Sr. Network Engineer demands technical skill, a focus on internal customer service and the ability to think, communicate and write for audiences of varying technical knowledge.

Roles and Responsibilities

  • As a member of the Data Networks Team, this role works closely with team members, project managers, enterprise architecture and technical staff to design, build and deploy various network solutions in order to meet business objectives.
  • Develops technical design and implementation artifacts that aid in overall project delivery and ongoing support. 
  • Serves as a subject matter expert in various areas of network infrastructure.  Specifically, this role designs and implements enterprise network solutions utilizing: LANs, WANs, Switches, Routers, DWDM, DNS/DHCP, Wireless, Private Fiber, MPLS and Leased Carrier Circuits. 
  • Researches, designs, and advocates new technologies, architectures, and networking products that will support enterprise requirements and its customers, business partners and vendors.
  • Communicates solutions and potential risks to business partners and IT staff.
  • Provides technology integration, process development, documentation and knowledge transfer to operational teams as projects close and transfer to day to day operations.

Education and Qualifications

  • Requires a bachelor’s degree preferably in an Information Technology field.  Applicable exempt work experience is not required.  Less than a bachelor’s degree may be acceptable if accompanied by other technical training / relevant certifications and extensive experience (internal/external) in positions that demonstrate required abilities and performance.

Experience

  • 7+ years of combined IT and networking work experience with a broad exposure to infrastructure/network and large enterprise environments.
  • Expert networking background in TCP/IP, packet analysis, routing/switching hardware, wireless LANs, QoS and OSPF.  Juniper Junos, Arista Cisco F5, Palo Alto and Infoblox a strong plus. 
  • Experience developing detailed system designs, diagrams and documentation. 
  • Professional certifications, preferably in technical areas of network engineering, are desired.

These skilles may set you apart from the rest:

  • Ability to present and sell ideas to leadership. 
  • Demonstrated ability to provide excellent customer service to internal customers. 
  • Experience with project management or lead technical role in large enterprise wide projects.

Complexity

  • This is a senior technical role. It defines the network architecture and design for the enterprise.
  • This person works on multiple projects as the subject matter expert.
  • Coaching and mentoring of entry-level technical staff will be required.

Occupational Behaviors

  • Ability to work well under minimal supervision.
  • Ability to balance technical requirements with business capability need. 
  • Team-oriented interpersonal skills, with the ability to interface effectively with a broad range of people and roles, including vendors and IT and business personnel.
  • Demonstrable written and verbal communication skills.

 

Overview

The IT Technical Job Family is utilized in Information Technology. Typically employees in this job family are required to design or maintain technology systems, to utilize various computer software programs, and to design, develop and/or provide advice and counsel on the operation of equipment, processes and procedures.  They are responsible for ensuring adherence to laws and regulations applicable to Company employees. This job family includes Application Development, Infrastructure, Information Security, and Architecture.

 

Nature of Work

Duties can include network management, software development and database administration. May also provide technical support to a business or an organization's employees and train non-technical workers on the business' information systems. May design systems and assess the effectiveness of technology resources already in use or new systems that are being implemented. Determines the practicality of changes and modification of systems. Works with external partners, including consultants, agencies and vendors, to arrive at the most appropriate system or integration of multiple systems. With information technology constantly changing, must stay up-to-date on emerging technologies and the potential effectiveness of these advancements in their current system.

 

Essential Functions

Works closely with department managers and users to define and analyze business and operational problems, process improvement opportunities and requirements; analyzes operational and business mandates and legal requirements; identifies and analyzes complex, ambiguous and/or conflicting business process issues; advises department managers on applications development, enhancement and maintenance issues; explains technology and process options and assists managers in analysis and decision making; analyzes management information needs and recommends data and reporting processes; coordinates the development of department priorities and works within IT to align initiatives to these priorities; facilitates user meetings and joint development sessions.  Develops and refines business models and relationship diagrams; evaluates methods of improving efficiency and cost effectiveness of business, technical and operational processes; works with users to reengineer work processes; analyzes functional business requirements and translates user expectations into detailed business requirements, specifications and success criteria; works with Information Systems to develop conceptual proposals for business process automation initiatives; recommends work process and/or operational changes to complement system functionalities; serves as an advocate for department needs with IT; stays abreast of developments in departmental processes to anticipate emerging technology needs.  Participates in the development of statements of work for RFPs/RFIs; participates in evaluating vendor applications and solutions; coordinates department review of vendor deliverables for accuracy and completeness, ensuring that department needs and requirements have been met.  Develops significant application/hardware solutions to problems and addresses change request issues that require assignment of resources.  Analyzes and troubleshoots complex and sometimes urgent applications problems and errors; takes action or communicates solutions to problems; answers technical questions and provides guidance to users on system functionalities and methods for correcting problems.  Develops training materials and handouts; conducts user applications training classes and one-on-one training sessions; develops and maintains user and system documentation.  Designs and generates custom reports to meet user needs; uses reporting tools to extract user-required data.  Plans and coordinates the deployment of new technologies for client solutions; coordinates user acceptance testing and the resolution of problems identified.  Regular attendance is expected.

 

 

 

Hours and Travel

Meet travel requirements of the position.  Work a flexible schedule, which may include evenings, weekends, holidays and overtime.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit, stand, walk, stoop, kneel, crouch, crawl, and use hands to finger, handle, or feel objects. The employee frequently is required to talk or hear.   The employee must lift and move up to twenty pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

 

 

 

Position will be filled at the appropriate salary grade based upon the skills, knowledge, and experience of the selected candidate.
 
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.


Nearest Major Market: Jackson Michigan
Nearest Secondary Market: Ann Arbor

Job Segment: Network, Engineer, Information Systems, Application Developer, Database, Technology, Engineering