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Digital Product Owner

Date: Nov 30, 2021

Location: MULTIPLE LOCATIONS, MI, US

Company: Consumers Energy

Join the diverse and dynamic team that powers Michigan's largest energy provider and one of the nation's largest gas and electric combination utilities.  Consumers Energy services 6.7 million of Michigan's 10 million residents - caring for our friends and neighbors in all 68 Lower Peninsula counties.  We embrace a cleaner and leaner utility vision focused on eliminating energy waste and adding renewable energy from sources such as wind and solar.

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

 

Mobile App Product Owner

Are you interested in a unique opportunity to put your talents to work by guiding the evolution of Consumers Energy’s newest customer channel, our first ever native mobile app launching this year? As a national leader in delivery of essential energy services with aggressive commitments to people, the environment, and economic prosperity, we strive to transform traditional interactions into simple, engaging, personalized experiences. That’s where you come in! We are looking for a passionate Product Owner who has an eye for customer experience and a desire to learn our industry to help create a best in class experience for our customers in the digital channel. If this is you, please apply by November 5th!

Who We Are

As one of the nation’s largest natural gas and electric service providers, it is our passion and privilege to serve the residents and businesses of Michigan who count on us every day. Inspired by a 130-year heritage and a vision for a sustainable energy future, our 8,000 employees embrace a culture that values diversity and accountability, earning recognition including:

  • Forbes® best place to work and best employer for diversity in Michigan
  • Forbes® best employer for women, utility sector
  • Sustainalytics #1 U.S. utility for sustainability performance
  • #1 Michigan company in Newsweek® green rankings

What We Offer You

  • Competitive Pay & Generous 401k matching
  • Health and Wellness - Excellent medical benefits, employee network groups, and access to physical & mental well-being tools are just a few of our programs to support your overall well-being.
  • World-Class paid Maternity/Paternity leave
  • Generous vacation policy based on your work experience, in addition to company holidays
  • Flexible working hours
  • Learning & career growth - Professional development is as important to us as it is to you
  • A collaborative culture that genuinely cares about employee engagement & well-being

 

The Impact You’ll Make

The Product Owner will support the product life cycle process to meet company goals by translating product roadmap features into well-defined requirements for our development team to bring to life. You will have the opportunity to craft dynamic experiences for customers to help them successfully complete transactions while discovering new content and programs that benefit both themselves and the environment. You will liaison with cross-functional teams to help us grow our digital channel to meet both our customer and organizational aspirations. This hybrid role is part of our Digital Customer Operations team. This flexible opportunity allows you to work remotely, if desired, and have periodic opportunities to collaborate with team members in person.

 

What You Will do:

  • Support the product lifecycle process based on Consumers Energy’s business goals
  • Translate product roadmap features into product requirements including epics, user stories, and acceptance test criteria for development team.
  • Work in an Agile environment and continuously review the business needs, refine priorities, outline achievements and deliverables, and ensure a constant stream of work for the development team.
  • Participate in problem solving activities to identify opportunities to improve customer satisfaction for the mobile channel.
  • Break-fix investigation and troubleshooting with cross-functional teams.
  • Define scope and/or guide creation of documentation for development team.
  • Utilize data insights to drive direction and evolution of product and obtain buy-in from business partners.

 

What you bring to the table:

  • Minimum 2 years of experience in agile environment working with technical teams, bridging the gap between team, stakeholders, and business partners
  • 2-4 years digital product owner experience
  • Experience with a native mobile app will set you apart
  • Organized – good planner, able to coordinate complex assignments, multiple team tasks, and balance competing priorities
  • Great communication skills, both written and verbal
  • Exceptional problem solving and analysis skills, paired with the ability to communicate findings to all levels of organization & digital expertise
  • Leadership – assertive, confident, proactive, not afraid to speak up and ask questions. Comfortable proposing and providing rationale for solutions
  • Self-motivated with a great work ethic
  • Comfortable in both team environment and working independently
  • Familiarity with accessibility standards a plus (WCAG 2.1 AA Compliant and beyond as compliance needs evolve).

 

 

Hours and Travel:

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This is a full-time position. Base work location can be remote or, if preferred by the candidate, could be any of our various Consumers Energy Offices in Michigan. While daily work location can be of the team member’s choice, there may be periodic opportunities to collaborate with team members in-person.  While not a common need, the position may include providing support during evening, weekend/holiday timeframes.

 

 

Physical Demands:

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The employee is frequently required to talk or hear. The employee will be using a computer and the associated keyboard and mouse. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

 
 
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.
 
 


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