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Emergency Management Lead

Date: May 4, 2021

Location: Jackson, MI, US

Company: Consumers Energy

Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas.  At Consumers Energy, our customers are at the heart of everything we do.  Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us!  Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of Michigan's 10 million residents in all 68 Lower Peninsula counties.

 

Summary


Electric Restoration is an essential function of any utility and is key aspect of the Electric Grid Management strategy.  The Restoration Management team leads storm restoration response, optimizes restoration processes and systems (OMS, ARCOS, Service Suite, Catastrophic Crewing Database, and an internally developed Resource Management database) that deliver exceptional, safe, customer experiences.

 

This role is responsible for leading and directing electric restoration activities during storm events that impact the Company's electric grid. They should be prepared to serve in any role in the storm ICS structure and are able to perform multiple storm roles depending on the size of the event. The Incident Manager Lead will set objectives and direct other storm responders to restore customers safely, quickly and at the lowest cost. The Incident Manager Lead will interact and communicate with Senior Leaders at the Company along with approve important Company communications that are shared with the media, social media posts and regulatory agencies including the MPSC.

 

When not working storm, the Incident Manager Lead will focus on After Action Reviews to identify problems and opportunities, to improve electric restoration process and systems that will maximize safety, quality, delivery, cost and morale (SQCDM). They do this by working both independently and leading problem-solving teams using the CE Way and other Lean/Six Sigma tools. The role requires analysis of restoration data with recommendations for solutions to address improvements in public safety, electric reliability and customer experience aligning with our World Class Performance Metrics. This role is technically proficient in Excel, Visio, Access, and SharePoint.

 

The Incident Manager Lead will supervise a team of Incident Managers, who are all leaders in their own right. Typical supervisory responsibilities will be expected such as timesheets, expense reports, balancing vacation requests, team empowerment, team development and providing regular feedback on performance to each employee.

 

Duties and Responsibilities

 

  • Lead the Company’s response to storm events impacting the electric grid.
  • Lead and prioritize problem solving and continuous improvement initiatives using the CE Way to support World Class Performance Goals and MPSC regulatory standards.
  • Work with internal customers and business stakeholders to develop optimized storm processes and standard work.
  • Develop and maintain knowledge and skills to be a subject matter expert for storm roles and processes including associated IT systems.
  • Data Analysis and visual presentation, including Statistical Process Control (SPC).
  • Develop and present materials to Leaders across the Company, regulatory agencies and other industry groups.
  • Work with Engineering and IT project managers and developers as needed, to provide technical knowledge from the business side as it pertains to electric emergency response. 
  • Design and test the processes and systems. 
  • Lead and listen to a team to develop actionable plans, maintain project schedules, risk, and visual management. 
  • Construct workflow charts and swim lane diagrams; study system capabilities and write specifications.
  • Use technical software and systems at high-functioning level, (Excel, Visio, Access, VBA).
  • Develop and implement work instructions, and control plans using change management.
  • Exemplify safe work practices and follow the Company’s compliance standards. 

 

 

Requirements/ Qualifications

 

  • Bachelor's degree in scientific, technical or business discipline OR equivalent combination of education and experience
  • 2+ years’ experience supervising Exempt, Non-Exempt or OM&C union employees
  • Basic level understanding of the Incident Command System (ICS)
  • Basic understanding of the Electric Distribution system and the equipment used to repair and maintain the electric grid
  • 6+ months of process and systems design including change management and interpersonal skills
  • 6+ months of experience performing data collection and analysis, quality controls and monitoring, statistical analysis to interpret large data sets and develop business recommendations and continuous improvement initiatives
  • Experience interpreting verbal and written requirements and developing robust process maps and accompanying work instructions


 

Preferred Qualifications:

  • Strong interpersonal skills including building trust and developing relationships across many stakeholders.
  • Experience with project management, quality, and communication including leading complex projects.
  • Highly organized with exceptional skills of observation and ability to prioritize and follow through.
  • Experience with restoration management, emergency management, or Incident Command System (ICS) including courses such as ICS & NIMS courses (ICS-100, ICS-200, ICS-300, etc.)
  • Practical experience using any of the following tools and software associated with these certifications:  PMP, ICS, DMAIC, ASQ, Six Sigma and/or MBA degree.

 

Hours and Travel

 

  • Must reside within the state of Michigan or be willing to relocate to Michigan.
  • This position requires the individual work 40 hours per week with 80% of time spent in the office/remote and up to 20% travel within our service territory (e.g., service centers, specific field locations) for outdoor field observation. Work locations may vary based on storm impact (Home, Jackson, Grand Rapids, Saginaw).
  • Working outside of normal work hours during storm or emergency restoration during anytime of the day, including evenings, weekends, holidays and overtime is required.
  • Able to work up to 16 hours in a 24-hour period.

 

Must possess a valid driver’s license.  Maintain regular, predictable and punctual attendance during regularly scheduled work hours at assigned worksite.  Meet travel requirements of the position.  Work a flexible schedule, which may include evenings, weekends, holidays and overtime.

 

This position will be remote/virtual until it’s deemed safe to return to the office. At that time, the selected candidate may choose to remain virtual or sit in an office/service center across the state of Michigan.

 

Physical Demands

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • While performing the duties of this job, the employee is regularly required to sit; stand; walk; and stoop, kneel, crouch, or crawl; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
  • The employee frequently is required to talk or hear.  
  • The employee must frequently lift and move up to ten pounds and occasionally lift and move up to fifty pounds.
  • Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. 

 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

  • The noise level in the work environment is usually moderate.
  • The noise level in the field is often loud.

 

 
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.


Nearest Major Market: Jackson Michigan
Nearest Secondary Market: Ann Arbor

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