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Visual Designer

Date: Oct 22, 2021

Location: JACKSON, MI, US

Company: Consumers Energy

Join the diverse and dynamic team that powers Michigan's largest energy provider and one of the nation's largest gas and electric combination utilities.  Consumers Energy services 6.7 million of Michigan's 10 million residents - caring for our friends and neighbors in all 68 Lower Peninsula counties.  We embrace a cleaner and leaner utility vision focused on eliminating energy waste and adding renewable energy from sources such as wind and solar.

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.


Are you looking to join a team taking on generational challenges through the power of human-centered design? Consumers Energy has a unique opportunity to bring your creative talents to work solving real world problems by designing energy products and services that make daily life easier for over 6.5 million people. As a national leader in delivery of essential energy services with aggressive commitments to people, the environment, and economic prosperity, Consumers Energy embraces design practices that transform traditional interactions into compelling experiences and bring next-generation energy solutions to life.

As one of the nation’s largest natural gas and electric service providers, it is our passion and privilege to serve the residents and businesses of Michigan who count on us every day. Inspired by a 130-year heritage and a vision for a sustainable energy future, our 8,000 employees embrace a culture that values diversity and accountability, earning recognition including:

  • Forbes® best place to work and best employer for diversity in Michigan
  • Forbes® best employer for women, utility sector
  • Sustainalytics #1 U.S. utility for sustainability performance
  • #1 Michigan company in Newsweek® green rankings

The Experience Design team influences every corner of Consumers Energy, evangelizing that customer experience is the most important product we deliver. You’ll be immersed into a passionate world of design thinkers and product owners, practicing your craft with others who aren’t afraid to dream big and push beyond what is expected. You’ll tackle complex challenges and get the satisfaction of identifying user needs, interpreting user challenges, and developing concepts across a wide variety of products and services.

As a Visual Designer, your visual and verbal storytelling will guide the Experience Design team in how to best deliver insights about people and behavior in a way that creates empathy, emotion and engagement. You’ll get to do what you love all day – absorbing project needs and ideas, and converting visions into concept sketches, storyboards, journey maps, wireframes, user flows and anything else you dream up that builds customer understanding, expands thinking and inspires solutions.  If you’re ready to join an elite, high-performing center of excellence, we have an amazing culture and plenty of opportunities to make a difference while you continue to refine and expand your talents on exciting projects.

Whether you’re a visual design up-and-comer, or you’ve mastered your skills across multiple industries, we’re ready to get acquainted! 

Visual Designers must be:

  • Fanatical about their craft, inspired by the art of the possible, optimistic about the unknown, fearless of aspirational ideas and bold innovation, and obsessive over experience details
  • Passionate designers who refuse to be put in a box and are ready to transcend artificial boundaries that limit thinking and contribution
  • Design thinkers who can immerse strategically and tactically, translate concepts and ideas into compelling artifacts, and help construct/enhance design systems and standards
  • Essential partners with Experience Designers and Product Owners by participating in design sessions and converting user understanding into compelling artifacts that inspire discovery, solutioning and rapid prototyping activities
  • Relentless advocates for continuous improvement of Experience Design practices and standards, eager to share and learn with others

Required Qualifications:

  • Self-motivated team player with strong written and verbal communication skills
  • Experience with, and ability to continue learning, standard industry design tools
  • Degree: Minimum Bachelor degree, or equivalent experience, required
  • Ability to work effectively in remote or hybrid work environment:
    • Remote: Preferably in Michigan, but not required. Some states are ineligible due to regulatory and tax implications.
    • In Person (as health/safety protocols allow): Occasional presence at Jackson, Michigan Innovation Center may be required;  25+ Michigan locations are available for use at employee discretion.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.

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