Supply Chain Strategy Manager

Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.  

Location

This is a hybrid (virtual/onsite) position with required onsite days on Monday, Tuesday and Thursday assigned to One Energy Plaza located in Jackson, MI.  The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).  

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General Summary of Job Responsibilities

The Supply Chain Strategy Manager acts as a strategic partner and advisor to the executive leadership team, responsible for driving the execution and delivery of the organization’s ten-year supply chain strategy. In this role, the manager leads and coordinates cross-functional initiatives, providing objective analysis and actionable insights to support key business objectives. The position is accountable for developing the strategic framework, translating high-level strategies into measurable operational plans, and overseeing the successful execution of identified supply chain activities.

Key responsibilities include leading new projects, spearheading process improvements, and enhancing the overall customer experience. The Supply Chain Strategy Manager facilitates effective internal and external communications, collaborating closely with business customers and peer organizations to ensure alignment and support for business solutions. The manager also plays a critical role in supporting rate cases, regulatory testimony, and tariff development through drafting written communications and testimony for use by business centers and ESM organizations.

Additionally, this role partners with external business associations as needed and may provide direct support to the Rates and Regulatory team, particularly in the development and implementation of tariffs. This includes preparing business customer communications related to rate and tariff changes and contributing to testimony in support of regulatory cases. The Supply Chain Strategy Manager operates within a matrixed organization, leveraging cross-functional teams to drive process improvements, resolve issues, and deliver impactful business outcomes.

Essential Duties and Responsibilities

• Develop and implement a strategic execution framework for operations that aligns with prioritized business objectives and company strategies, ensuring agility and scalability across initiatives.
• Lead business transformation efforts to guide the organization through the transition from traditional to full-function business models across multiple markets.
• Facilitate and coordinate cross-functional teams dedicated to enhancing customer communications and engagement, promoting continuous improvement in business interactions.
• Standardize operational processes, policies, and systems across various product franchises and business models within revenue operations to ensure consistency and efficiency.
• Conduct comprehensive industry research to identify and integrate best practices, cutting-edge organizational design, and innovative technologies, enabling world-class business models across markets.
• Oversee the execution of strategic priorities and initiatives, managing all program phases through to successful completion.
• Support business customer solution Account Managers by collaborating closely with business customers to address needs and deliver effective solutions.
• Manage the master plan for operationalizing new capabilities, including automation, manual processes, Robotic Process Automation (RPA), timelines, milestones, and critical paths.
• Develop and deliver clear, effective internal and external communications for business customers, supporting the business center and ESM organizations.
• Lead operational change management and readiness strategies, overseeing all launch activities to ensure smooth transitions.
• Maintain and enhance operational dashboards and reporting suites to monitor, analyze, and provide actionable insights on key metrics and performance indicators (KPIs).
• Build and nurture relationships with key stakeholders across the business to accurately define needs and deliver impactful solutions.
• Establish and manage business customer communications with peer organizations, ensuring alignment and consistency.
• Gather and provide feedback and critical insights related to business customer communications with peer organizations to drive continuous improvement.
• Perform other duties as assigned or required to support organizational goals.

Knowledge, Skills and Abilities

• Demonstrated expertise in identifying business opportunities and challenges, with a strong ability to analyze sales data, monitor industry trends, and assess marketplace events.
• Exceptional organizational skills and proven ability to thrive in a fast-paced environment.
• Proven track record of building and maintaining effective cross-functional partnerships and networks to drive and execute cross-business initiatives.
• Excellent written and verbal communication skills, with strong presentation and facilitation capabilities.
• Advanced analytical and problem-solving skills.
• Ability to achieve results independently in situations without established road maps or guidelines.
• Skilled in leading and differentiating solutions across people, processes, and technology domains.
• Ability to develop and communicate a strategic vision and influence stakeholders across multiple functions and organizational levels.

Education and Experience

• Bachelor's degree in operations management or strategic management with four (4) or more years of experience in business process analysis/reengineering, financial analysis and modeling, organizational analysis, activity-based costing, and performance management.
• (OR) Associate’s degree in operations management or strategic management with six (6) or more years of experience in business process analysis/reengineering, financial analysis and modeling, organizational analysis, activity-based costing, and performance management.
• (OR) High school diploma with eight (8) or more years of experience in business process analysis/reengineering, financial analysis and modeling, organizational analysis, activity-based costing, and performance management.

Why should you join our team?

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

What we offer:

• Competitive compensation packages
• Medical, Dental and Vision
• 401k with company match
• Paid parental leave
• Up to 13 paid Holidays
• Paid time off
• Educational Assistance Program

Diversity, Equity & Inclusion: 

We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don’t discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capABLE, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.