Sr Mgr Digital Prod Mgmt (Customer Facing)
JACKSON, MI, US
Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.
This position is not eligible for immigration sponsorship, e.g., H-1B, TN, etc. Please do not apply if you will need immigration sponsorship for a work visa now or in the future, including sponsorship for H-1B, TN, etc., now or in the future. We are unable to hire individuals with CPT, OPT, or STEM OPT for this position as the position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work visa.
Location: This is a hybrid (virtual/onsite) position with required onsite days on Monday, Tuesday and Thursday and may be assigned to any Consumers Energy Service Center located throughout Michigan's lower Peninsula. The selected candidate will also be expected to travel to One Energy Plaza in Jackson, MI throughout the week, with required onsite days varying based on business needs. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).
General Summary of Job Responsibilities
The Senior Manager, Digital Product Management leads a portfolio of digital products and a team of Product Managers responsible for delivering measurable business outcomes through technology. This role owns multi-year (1–4 year), feature-level product and capability roadmaps and ensures alignment across business strategy, enterprise architecture, and technology execution.
As a senior product leader, this individual partners closely with leadership to shape long-term investment priorities while working hands-on with IT and engineering leaders to solve complex problems, manage trade-offs, and deliver scalable, secure, and sustainable solutions.
This leader establishes product management standards, operating models, and talent strategies for the group, coaching and developing Product Managers across strategy, discovery, delivery, and value measurement. They balance near-term delivery with long-term platform health, organizational capability, and customer value.
Essential Duties and Responsibilities
- Develop Technology & IT Partnerships:
Build strong partnerships with IT, engineering, and architecture leaders to shape solution direction, prioritize work, and ensure product outcomes align with enterprise standards for security, resiliency, data integrity, and long-term system health. Translate technical considerations into clear business, risk, and investment implications to support leadership decision-making. - Drive Operating Model & Culture:
Deploy and integrate an operating model and culture that advances agile, product-centric ways of working appropriate for large-scale, regulated environments. Improve flow, predictability, and outcomes while influencing cross-functional leaders on digital investment and delivery expectations. Model inclusive, psychologically safe, and data-driven leadership grounded in customer empathy and continuous improvement. - Own Product Strategy & Business Leadership:
Define and drive the product vision and multi-year roadmaps for a portfolio of digital products. Ensure alignment with business strategy, customer needs, regulatory requirements, and long-term enterprise value. Balance near-term delivery priorities with sustainable platform, data, and architectural strategies to maximize impact and ROI. - Lead Product Execution & Prioritization:
Oversee portfolio prioritization and delivery by establishing clear frameworks that balance customer value, business impact, technical complexity, risk, and capacity. Lead complex trade-off decisions, ensure alignment across roadmaps and dependencies, and apply senior product judgment to resolve cross-domain challenges and escalations. - People Leadership & Talent Development:
Lead, coach, and develop Product Managers across experience levels, setting clear expectations for excellence, accountability, and collaboration. Establish product management standards, define career paths, and execute long-term talent and capability development strategies, including mentoring and succession planning. - Other Duties:
Perform other duties as assigned or as necessary.
Knowledge/Skills/Abilities
- Decision-Making: Skilled in making complex decisions in ambiguous, fast-paced environments.
- Systems Thinking: Understands how product, technical, and organizational systems scale over time.
- Business & Financial Acumen: Connects product decisions to business performance, KPIs, and ROI.
- Influence & Communication: Communicates clearly with both technical and non-technical audiences; influences without direct authority.
- Strategic Product Leadership: Demonstrated ability to define and lead multi-year product strategies across a portfolio.
- Product Management Expertise: Deep knowledge of modern product practices, discovery methods, and value measurement.
- Technical & Digital Fluency: Effectively engages with engineering and IT partners on systems, architecture, and trade-offs.
- People Leadership: Proven ability to coach, mentor, and develop Product Managers and future leaders.
Education/Experience
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Bachelor’s degree in Business Administration, Computer Science, Data Science, Information Systems, Engineering, or a related field, with seven (7) or more years of experience in digital product management, including direct management of multiple Product Managers concurrently. Demonstrated success in owning product strategy, roadmaps, and prioritization at scale. Experience partnering closely with both business leaders and IT/engineering teams.
- [OR] Associate degree with nine (9) or more years of relevant experience
- [OR] High school diploma or GED with eleven (11) or more years of relevant experience
Why should you join our team?
At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.
What we offer:
- Competitive compensation packages
- Medical, Dental and Vision
- 401k with company match
- Paid parental leave
- Up to 13 paid Holidays
- Paid time off
- Educational Assistance Program
Diversity, Equity & Inclusion:
We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don’t discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capABLE, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.
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Information Technology, IT Architecture, Sustainability, Senior Product Manager, Equity, Technology, Energy, Operations, Finance