Sr Meter Technical Analyst

Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.  

Location: This position is onsite at the Metering Technology Center (MTC) on the Parnall Campus located in Jackson, MI.  The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify). Required to be onsite 4 days per week (Monday, Wednesday, Thursday and Friday) with Tuesdays being virtual.

*This position is not eligible for sponsorship*

General Summary of Responsibilities

The Sr. Meter Technical Analyst is responsible for defining and maintaining device master data for both general and complex metering. The Analyst will perform daily monitoring and technical tasks designed to resolve specific issues, analyze current system and process conditions, while maintaining system integrity.

The Smart Energy Operations Center is responsible for the health and reliability of all deployed Gas and Electric smart devices.  Consumers Energy currently has over 1.8M Smart Electric Meters, 660k Automated Metering Infrastructure (AMI) Gas Communication Modules (GCM’s) and 1.2M Automated Meter Reading (AMR) GCM’s.  The MV90 team manages the largest commercial and industrial meters.  The primary role of the team is to address the overall management requirements of the head end and meter data management systems, required to perform routine daily maintenance and data collection/command processing for this volume of devices.  The department is evolving as the business needs continue to be defined and developed.  We are looking for a new MV90 Sr. Operator who is analytical, hardworking, displays initiative, can handle multiple requests at the same time, results oriented, and adapts well to change.  This person will answer calls from the field, perform daily operations and tasks related to the collection and analysis of MV90 meter data from the devices. 

Essential Duties and Responsibilities

The Sr. Meter Technical Analyst will be expected to perform all relevant duties required to support MV90 Operations.  This position will be responsible for understanding, processing, visualizing, and communicating smart device data utilizing LEAN business tools.  Additionally, this position will be performing daily problem solving on system components.  These duties may include but are not limited to checking meter and system performance, working on system issues, querying multiple systems for data to compare and report findings.  The position will require being added to our department on-call rotation, to verify systems are operational over the weekend.  The position also requires individuals to support storm duty by having a storm role.  There are core hours for this position that require MV90 Operators to be available to answer calls from the field between 7:30 am and 4 pm on workdays and willing to work additional hours as necessary to meet deadlines and work a flexible schedule.

• Performs technical support functions and actions including SAP records creation and maintenance of information in SAP, maintaining logs/spreadsheet, and other similar technical support of production facility including SAP material ordering, device creation, goods receipts, and RMA processes
• Analyze system error messages and failed workflows, related to field work orders to determine the issue, and make corrections, while ensuring metering device data in the system is accurate
• Manage phone calls from the field where meters are being installed, to perform initialization and set up to confirm the device is communicating properly
• Analyze meter data, determine what data is missing, perform manual interrogations for the proper data, then edit the hourly data so all time is accounted for prior to uploading the data to SAP for Billing purposes
• Collaborate with Cross functional teams (multiple vendors and internal organizations) to problem solve technical issues, device installs/removals, work order creation/tracking, and implement continuous improvement through process changes
• Analyze and process results from failed meter tests to determine if billing adjustments are warranted and communicate results to Customer Billing
• Create and update standards as well as exception management processes, procedures, and job aids, including the creation and updating of visual management.
• Storm Restoration role or Department On-Call Rotation
• Other non-essential duties as assigned or may be necessary

Knowledge/Skills Abilities

• Proven analytical and diagnostics skills and ability to look for alternate solutions
• Strong oral and written communication and organizational skills (time management and multi-tasking)
• Experience using computer software (e.g. Microsoft Outlook, Excel, Word, etc.)
• Ability to work cooperatively and collaboratively with internal and external clients and coordinate activities across multiple locations and departments
• Proven leadership skills

Education & Experience

• Bachelor's Degree in Business, or Technical field with 4 years of relevant business or technical experience

• [OR] Associate’s Degree in Business or Technical field with 6 years of relevant business or technical experience

• [OR] High School Diploma with 8 years of relevant business or technical experience

Preferred Experience

• Experience operating a headend system (e.g. MV90, OpenWay, UIQ)
• Knowledge of electric and gas meter communication
• Experience with electric and gas interval billing
• Experience with SAP

Why should you join our team? 

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

What we offer:

• Competitive compensation packages
• Medical, Dental and Vision
• 401k with company match
• Paid parental leave
• Up to 13 paid Holidays
• Paid time off
• Educational Assistance Program

Diversity, Equity & Inclusion: 

We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don’t discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capABLE, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.