Senior Strategy Manager

Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.  

LOCATION

This position is onsite at the Parnall Office located in Jackson, MI.  The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify). 

GENERAL SUMMARY OF JOB RESPONSIBILITIES

The Senior Strategy Manager serves as a partner and advisor to the executive team. The incumbent will provide cross-functional efforts, deliver objective analysis and insights, execute strategic initiatives, and lead new projects, process improvements, and customer experience enhancements. The Senior Strategy Manager drives business outcomes by building the strategy framework, translating strategies into actionable and quantitative operational plans, and managing executions of identified operations activities. The incumbent will support business customer communication and engagement, including working through a matrix organization to cross-functionally support process improvements and issue resolution. The Senior Strategy Manager works closely with peer organizations in support of rate cases, testimony, and tariffs, which include writing testimony and being responsible for written internal and external customer communications for use by the business center and ESM organizations. The incumbent will work in partnerships with external business associations as needed and may also support the Rates and Regulatory team in alignment on development and implementation of tariffs to include support on business customer communications regarding rate/tariff changes and assisting with writing testimony in support of rate cases.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Define a strategic execution framework for operations to align with prioritized business and company strategies that are both agile and scalable.
• Drive business transformation to enable the organization to navigate the transition from perpetual to full-function business models across multiple markets.
• Facilitate cross-functional teams focused on customer communications and engagement to improve business interactions and continuously seek improvement.
• Enforce standardization of operational process policies and systems across multiple product franchises and business models within revenue operations functions.
• Manage industry research of best practices to ensure the organization leverages cutting-edge business practices, organizational design, and technology to enable world-class business models across multiple markets.
• Drive execution of various identified priorities and initiatives through all phases of the program to successful completion.
• Support the work of business customer solution Account Managers, including collaborating with Business customers.
• Manage the master plan for operationalizing capabilities, including plans for automation, manual processes, RPA, timelines, milestones, critical paths, etc.
• Develop both internal and external customer communications for business customers to aid the business center and ESM organizations.
• Own the operational change and readiness strategy and manage launch activities.
• Maintain operational dashboards and reporting suites to track, manage, and provide valuable insights on metrics and Key Performance Indicators (KPIs).
• Build relationships with key stakeholders across the business to define needs and deliver solutions.
• Establish business customer communications with peer organizations.
• Manage and provide feedback and key insights regarding business customer communications with peer organizations.
• Other duties as assigned or as necessary.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of business opportunities and challenges, sales data analysis, industry trends, and marketplace events.
• Ability to demonstrate strong organizational skills in a fast-paced work environment.
• Ability to establish solid cross-functional partnerships and networks to contribute and execute cross-functional and business initiatives.
• Strong communication (written/verbal), presentation, and facilitation skills.
• Analytical skills.
• Able to achieve success without a pre-existing roadmap.
• Able to differentiate and lead across people/process/technology solutions.
• Able to create and sell vision across multiple functional disciplines and all levels of the organization.

EDUCATION AND EXPERIENCE

• Bachelor's degree in operations management or strategic management with four (4) or more years of experience in business process analysis/reengineering, financial analysis and modeling, organizational analysis, activity-based costing, and performance management.
  • (OR) Associate’s degree in operations management or strategic management with six (6) or more years of experience in business process analysis/reengineering, financial analysis and modeling, organizational analysis, activity-based costing, and performance management.
  • (OR) High school diploma with eight (8) or more years of experience in business process analysis/reengineering, financial analysis and modeling, organizational analysis, activity-based costing, and performance management.

Why should you join our team?

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

What we offer:

• Competitive compensation packages
• Medical, Dental and Vision
• 401k with company match
• Paid parental leave
• Up to 13 paid Holidays
• Paid time off
• Educational Assistance Program

Diversity, Equity & Inclusion: 

We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don’t discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capABLE, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.