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Experience Measurement Analyst

Date: Oct 26, 2021

Location: JACKSON, MI, US

Company: Consumers Energy

Join the diverse and dynamic team that powers Michigan's largest energy provider and one of the nation's largest gas and electric combination utilities.  Consumers Energy services 6.7 million of Michigan's 10 million residents - caring for our friends and neighbors in all 68 Lower Peninsula counties.  We embrace a cleaner and leaner utility vision focused on eliminating energy waste and adding renewable energy from sources such as wind and solar.

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

 

Experience Measurement Analyst

Are you looking to join a team taking on generational challenges through the power of human-centered design? Consumers Energy has a unique opportunity to bring your talents to work solving real world problems by designing energy products and services that make daily life easier for over 6.5 million people. As a national leader in delivery of essential energy services with aggressive commitments to people, the environment, and economic prosperity, Consumers Energy embraces design practices that transform traditional interactions into compelling experiences and bring next-generation energy solutions to life.

Who We Are

As one of the nation’s largest natural gas and electric service providers, it is our passion and privilege to serve the residents and businesses of Michigan who count on us every day. Inspired by a 130-year heritage and a vision for a sustainable energy future, our 8,000 employees embrace a culture that values diversity and accountability, earning recognition including:

  • Forbes® best place to work and best employer for diversity in Michigan
  • Forbes® best employer for women, utility sector
  • Sustainalytics #1 U.S. utility for sustainability performance
  • #1 Michigan company in Newsweek® green rankings

The Experience Design team influences every corner of Consumers Energy, evangelizing that customer experience is the most important product we deliver. We are integrated into functional areas across the organization, guiding strategies, tactics and measurements to ensure customer experience is at the forefront of everything we do. As a member of the team, you’ll be immersed into a passionate world of experience designers who are responsible for the end-to-end customer experience across a broad range of both existing and emerging energy products and services that are shaping the industry.

The Role

As the Experience Measurement Analyst on the Experience Design team, you’ll quickly become the “go to” person for all customer measurements the team uses and reports to the organization.  Experience Designers, Product Owners and executive teams will rely on your expertise, organizational skill and attention to detail for improving measurement implementations and for data dissemination and reporting as needed to improve buyer and user experiences across residential, small business and commercial customers. You’ll have plenty of opportunity to collaborate with similar performance metric owners across the organization, participate in voice of customer problem solving sessions and executive presentations, support design thinking practices, and help find operational efficiencies in the measurement ecosystem.

 

Required Qualifications:

  • Self-motivated team player with strong written and verbal communication skills
  • Experience with, and ability to continue learning, standard industry design tools
  • Degree: Bachelor degree, or equivalent experience, required or equivalent experience 
  • Ability to work effectively in remote or hybrid work environment:
    • Remote: Preferably in Michigan, but not required. Some states are ineligible due to regulatory and tax implications.
    • In Person (as health/safety protocols allow): Occasional presence at Jackson, Michigan Innovation Center may be required;  25+ Michigan locations are available for use at employee discretion.
 
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.


Nearest Major Market: Jackson Michigan
Nearest Secondary Market: Ann Arbor

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