Property Restoration Coord

Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.  

This position is not eligible for immigration sponsorship, e.g., H-1B, TN, etc. Please do not apply if you will need immigration sponsorship for a work visa now or in the future, including sponsorship for H-1B, TN, etc., now or in the future. We are unable to hire individuals with CPT, OPT, or STEM OPT for this position as the position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work visa.

Location: This position is onsite and may be assigned to any Consumers Energy Service Center located throughout Michigan's lower Peninsula.  The selected candidate must be within a commutable distance or willing to relocate. 

GENERAL SUMMARY OF JOB RESPONSIBILITIES

The Property Restoration Coordinator is responsible for the restoration of properties damaged by Consumers Energy field employees. The incumbent is required to investigate property damage, provide permits for contractors, and notify municipalities when restoration is required and completed. The Property Restoration Coordinator is the final contact with the customer; therefore, this role requires strong customer service, communication and negotiation skills. The incumbent must also be able to determine the safest and most cost-effective way to satisfy the customer and is responsible for scheduling orders and managing the workload for multiple contractors in their area of responsibility to insure the on-time completion of customer committed work.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Investigate restoration claims made by customer/municipality of lawn, walkway and road damages done by CE and contractor crews
• Research orders and gather information from the customer/municipality and the field in order to approve or deny claim   
• Manage property restoration contractor purchase orders, requisitions and review invoices for accuracy
• Work with contractors to resolve invoice discrepancy
•  Approve or deny requests for added scope of work    
• Facilitate weekly meetings with all vendors/contractors to discuss schedules, capacities and status of work assigned
• Address any customer/municipality complaints, safety issues and contractor performance/expectations   
• Create orders in enterprise resource planning software and create spreadsheets for tracking contractor assignments and performance reports   
• Plan restoration jobs by researching permitting needs and ensuring proper permits are secure for restoration work.
• Pre-notify municipalities and local government of upcoming restoration work in their areas    
• Meet with customers, municipality inspectors and vendors at work sites to plan restoration projects
• Research and resolve informal and formal complaints related to property restoration
• Manage cost for repairs and negotiate cash settlement agreements   
• Schedule and manage restoration orders and requests
• Assign the order to appropriate contractor based on capacity and order type, monitor on time completion rates of the orders   
• Other duties as assigned or may be necessary 

KNOWLEDGE/SKILLS/ABILITIES

• MS Excel proficiency  
• SAP proficiency  
• Attention to detail  
• Communication skills  
• Skilled in customer service and negotiations  
• SharePoint  

EDUCATION & EXPERIENCE

• Associate Degree in General Studies, Business or related with two (2) or more years in property restoration or customer service
  • (OR) High School Diploma/GED with four (4) or more years in property restoration or customer service

Why should you join our team?

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

What we offer:

• Competitive compensation packages
• Medical, Dental and Vision
• 401k with company match
• Paid parental leave
• Up to 13 paid Holidays
• Paid time off
• Educational Assistance Program

Diversity, Equity & Inclusion: 

We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don’t discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capABLE, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.