Employee Experience Consultant

Location:

JACKSON, MI, US

Company: Consumers Energy

Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7. 

Location: This is a hybrid (virtual/onsite) position with required onsite days on Monday, Tuesday and Thursday and may be assigned to any Consumers Energy Service Center located throughout Michigan's lower Peninsula.  The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).

General Summary of Job Responsibilities

The Employee Experience Consultant is responsible to provide internal stakeholders with design thinking processes and techniques to understand the end-to-end employee experience and design targeted solutions. The consultant influences and collaborates with P&C business partners involved in employee experience delivery. The consultant will utilize experience design methods and techniques, along with LEAN methodology, to assess, design, monitor and positively shape the employee experience in key lifecycle moments such as Recruiting & Onboarding, Development & Retention, Culture, Service Quality.

Essential Duties and Responsibilities

Translate client team goals, priorities, and needs into impactful experience design strategies that enhance culture and engagement across the employee lifecycle.
Use tools such as empathy interviews, design thinking workshops, and experience scoring methods to assess and make visible the quality of experiences within assigned lifecycle stages (e.g., onboarding, development, retention). Identify improvement opportunities and collaborate with stakeholders to prioritize and implement solutions.
Use a variety of communications, training, and modern/digital solutions to influence and support desired experiences.
Apply design thinking and agile methodologies to co-create, prototype, test, and operationalize experience improvements. Ensure solutions align with cultural values and drive measurable impact.
Serve as a trusted advisor to leaders and experience partners on strategies that foster engagement, belonging, and cultural alignment.
Collect and analyze employee feedback through surveys, interviews, and external benchmarking to inform experience strategies. Use insights to guide decision-making and measure success.
Responsible for executing projects aimed at enhancing the overall employee experience. Lead initiatives that focus on improving workplace culture, employee engagement, and satisfaction. Manage the entire project lifecycle, from planning and development, implementation and evaluation.
Other duties as assigned

Knowledge/Skills/Abilities

Deep understanding of employee experience principles, organizational culture, and lifecycle touchpoints.
Expertise in applying behavioral science and human-centered design to shape experiences.
Understanding of agile principles, LEAN methodology and design thinking
Ability to work within a matrix organization structure
Cultural sensitivity and adaptability, with the ability to move seamlessly across diverse business groups
Project Management skills
Ability to facilitate, coach and advise teams to drive consensus, brainstorm and/or to gather data.
Ability to recognize and diagnose issues, work in teams, and leverage the resources of other related practices to address client challenges
Ability to draw conclusions from data in a logical, systematic way
Interpersonal skill and a track record of building relationships from Senior level stakeholders (C-level) to employee workgroups

Education/Experience

Bachelor's degree in Business, I/O Psychology, Communications or related and 2+ years of experience in Human Resources or an employee or customer experience role.
[OR] Associate's degree in Business, I/O Psychology, Communications or related and 4+ years of experience in Human Resources or an employee or customer experience role.
[OR] high school diploma and 6+years of experience in Human Resources or an employee or customer experience role.

Why should you join our team?

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

What we offer:

Competitive compensation packages
Medical, Dental and Vision
401k with company match
Paid parental leave
Up to 13 paid Holidays
Paid time off
Educational Assistance Program

Diversity, Equity & Inclusion:

We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don’t discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capABLE, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.

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