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Customer Analytics Data Automation Manager

Date: Jan 7, 2022

Location: JACKSON, MI, US

Company: Consumers Energy

Join the diverse and dynamic team that powers Michigan's largest energy provider and one of the nation's largest gas and electric combination utilities.  Consumers Energy services 6.7 million of Michigan's 10 million residents - caring for our friends and neighbors in all 68 Lower Peninsula counties.  We embrace a cleaner and leaner utility vision focused on eliminating energy waste and adding renewable energy from sources such as wind and solar.

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.




The Customer Analytics team is looking for an Automation Manager whose aim is to design, transform and efficiently improve the work processes for our own Analytics and Data Standards teams and the business partners we support. This Manager will lead a team of Data Engineers and RPA SME’s to identify and eliminate waste throughout the Customer Analytics department and beyond.




The Automation Manager will work within a team setting to:

  • Lead a team that will work alongside business partners, gain an understanding of the manual workflow, then find automated solutions to improve accuracy and eliminate waste (manual or otherwise).  Frames and solves highly complex problems in the face of ambiguous, contradictory considerations.
  • Lead a team to build critical data processing pipelines to solve ambitious challenges integrating our SAP and various systems.  Applies independent judgement to solve defined problems.
  • Leverage various continuous delivery practices to deploy, support and operate data pipelines.  Mainly follows defined procedures with some decision making within a set of clearly defined options.
  • Seamlessly incorporate and identify data quality, data reliability and efficiency into your day-to-day work as well as into the delivery process.  Mainly follows defined procedures with some decision making within a set of clearly defined options.
  • Advocate your data engineering expertise to the team, speaking at leadership meetings and increasing the overall awareness of robotic process automation and waste elimination throughout the Company.  Applies independent judgement to solve defined problems.



  • Bachelor’s Degree – Computer Science, IT, Engineering, Mathematics
  • R/SQL/Python/PowerBI/Azure Ecosystem/SAP HANA
  • Lean certification and/or experience with process improvement methodologies
  • Agile methodology



  • Strong leadership skills, including the ability to technically direct supervisors and front-line employees    
  • Strong understanding of Robotic Process Automation (RPA) and the various programs and tools available     
  • Programmatic experience, including the ability to direct and guide solutions that the team may be stuck on             
  • Extract, Transform, Load (ETL) experience, including scheduling technologies and data pipelining (e.g. Azure Data Factory, Informatica, Apache)    
  • Understanding of relational databases (e.g. SQL Server, Oracle, SAP, SAP HANA, MemSQL)         
  • Self-motivated to make critical decisions to guide the team forward using information at hand          
  • Experience in Agile philosophy and Scrum methodology



This position requires the individual work at least 40 hours per week with 90% of time spent in the office/remote. May be required to travel 1-3x a month for meetings at one of our centralized locations.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit; stand; walk; and stoop, kneel, crouch, or crawl; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee frequently is required to talk or hear.   The employee will be using a computer and the associated keyboard and mouse.  The employee must frequently lift and move up to ten pounds and occasionally lift and move up to fifty pounds. The recommended maximum weight for employees to lift without the aid of other employees or a lifting device is 35 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. The noise level on the construction site is often loud.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.

Nearest Major Market: Jackson Michigan
Nearest Secondary Market: Ann Arbor

Job Segment: Analytics, Database, Data Analyst, Engineer, ERP, Management, Technology, Data, Engineering