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Date: Nov 19, 2021

Location: JACKSON, MI, US

Company: Consumers Energy

Join the diverse and dynamic team that powers Michigan's largest energy provider and one of the nation's largest gas and electric combination utilities.  Consumers Energy services 6.7 million of Michigan's 10 million residents - caring for our friends and neighbors in all 68 Lower Peninsula counties.  We embrace a cleaner and leaner utility vision focused on eliminating energy waste and adding renewable energy from sources such as wind and solar.

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.



The Grid Management (System Control) Department is responsible for:

  • Providing a safe workplace for field personnel
  • Providing a safe and reliable electricity to the public
  • Maintaining the reliability of the Consumers Energy electric system

The department has the sole authority and responsibility for the reliability of the Consumers Energy Transmission, High Voltage Distribution (HVD) and Low Voltage Distribution (LVD) electric systems. System Control is responsible for monitoring and coordinating operations on the real-time statewide Consumers Energy electric system to ensure the safe and reliable supply of energy to our customers. Furthermore, the department supervises and administers outages on the Transmission, HVD and LVD electric systems to ensure it is done in a safe, efficient and reliable manner in accordance with the policies, procedures and guidelines of Consumers Energy, NERC, MISO and all other state and federal regulatory entities as applicable.

The successful candidate will work from the Jackson (Parnall), Michigan location.


Duties and Responsibilities

  • Be responsible for identifying, analyzing, isolating and restoring service on the Consumers Energy HVD/LVD electric system
  • Administer the switching and tagging process on the Consumers Energy HVD & LVD electric system to ensure outages are executed in a safe, efficient and reliable manner as set forth by the policies, procedures and guidelines of Consumers Energy
  • Direct the repair and restoration of failed equipment
  • Formulate, write and approve switching plans
  • Issue switching orders for execution by field personnel
  • Knowledge of utility practices and procedures
  • Ability to utilize various computer software and systems including the Outage Management System (OMS), Global Positioning System (GPS), SCADA, Computer Aided Design (CAD), Transmission Outage Application (TOA), Microsoft Word and Excel and effectively communicate with internal and external customers
  • Ability to recognize and follow operational policies and procedures
  • Ability to perform operator responsibilities identified above under the direction of a certified System Operator
  • Have excellent communication skills
  • Make appropriate decisions and prioritize multiple tasks under stressful conditions
  • Work with multiple groups and in a team environment
  • Be required to work rotating shifts, including weekends and holidays
  • Be required to work hours needed during scheduled and unplanned emergency situations
  • Be required to be in an on-call rotation
  • Be subject to random drug testing

Essential Functions

  • System Operators monitor, control and support 24/7 operations of the Consumers Energy (CE) electric power system to meet power demands
  • System Operators are responsible for the reliability of CE’s transmission, high voltage distribution (HVD), and low voltage distribution (LVD) electric systems to include complying with all applicable NERC standards
  • Responsible for analyzing and monitoring of transmission and HVD substations, lines, equipment and interconnection points with transmission providers for both normal and emergency restoration conditions
  • Administers the switching and tagging on the CE transmission, HVD & LVD electric systems to ensure outages are executed in a safe, efficient and reliable manner as set forth by the policies, procedures and guidelines of CE, NERC, ITC, MIOSHA, MPSC, MISO and RFC
  • Monitor SCADA showing operating condition of lines and equipment throughout the system and makes adjustments or directs workers to make adjustments as conditions warrant
  • Directs substation switching to de-energize malfunctioning equipment, lines or circuits to ensure the safety of maintenance and repair personnel and avoid interruptions of service during repairs
  • Notifies maintenance crews of location and de-energization of trouble area and verifies that workers are clear of repaired equipment before directing energization of equipment, lines or circuits
  • Understand and follow company established standard procedures in order to complete work assignments
  • Become familiar with business, department, and company procedures and related material for job assignments and be able to utilize the information appropriately
  • Utilize effective communication skills to answer inquiries and give direction to coworkers and clients
  • Attend internal meetings
  • Provide business analysis and support services in a legal and ethical manner
  • Regular attendance is expected


Requirements/ Qualifications

  • HS Diploma or GED required
  • 5+ years applicable exempt work experience
  • Must obtain System Controller Certification within 18 months


Preferred Qualifications


  • Bachelor’s degree in Business, a Scientific/Technical field, or related field 
  • NERC Certification at the Reliability Coordinator (RC) or Transmission Operator (TO) level
  • Experience in operating an electric system to include knowledge of SCADA operations
  • Experience in Switching & Tagging on an electric system
  • Demonstrated understanding of electric distribution systems, system components, work practices and operating principles
  • Ability to read substation wiring diagrams
  • Transmission Operations Application (TOA)
  • Outage Management System (OMS)
  • Supervisory Control and Data Acquisition (SCADA)
  • Leadership Experience
  • Process Improvement Experience
  • Basic computer skills to include Word, Excel and PowerPoint
  • Strong oral and written communication skills
  • Able to make appropriate decisions and prioritize multiple tasks under stressful conditions
  • Must be able to successfully pass a Personnel Risk Assessment

Due to the costly and time-consuming required training to obtain the System Controller certification, upon accepting a System Controller position, you will be ineligible to apply for positions external to Grid Management for a 3-year period.

Hours and Travel


  • This position requires the individual work an average of 40 hours per week with 100% of time spent in the office or specific field locations
  • This position includes nights and weekend/holiday timeframes while on a rotating 24-hour shift


Physical Demands


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • While performing the duties of this job, the employee is regularly required to sit; stand; walk; and stoop, kneel, crouch, or crawl; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms
  • The employee frequently is required to talk or hear
  • The employee will be using a computer and the associated keyboard and mouse
  • The employee must frequently lift and move up to ten pounds and occasionally lift and move up to seventy-five pounds
  • Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

  • The noise level in the work environment is usually moderate
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.

Nearest Major Market: Jackson Michigan
Nearest Secondary Market: Ann Arbor

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