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Dispatcher Trainee II

Date: Jun 10, 2021

Location: Grand Rapids, MI, US

Company: Consumers Energy

Join the diverse and dynamic team that powers Michigan's largest energy provider and one of the nation's largest gas and electric combination utilities.  Consumers Energy services 6.7 million of Michigan's 10 million residents - caring for our friends and neighbors in all 68 Lower Peninsula counties.  We embrace a cleaner and leaner utility vision focused on eliminating energy waste and adding renewable energy from sources such as wind and solar.

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

 

Summary

 

The Electric Dispatch and Scheduling Department is responsible for Consumers Energy's 24/7 Low Voltage Distribution (LVD) electric dispatch operations. The department consists of approximately 40 employees and operates out of 3 Work Management Centers located in Saginaw, Jackson and Grand Rapids. Grand Rapids is responsible for 24/7 operations, while Saginaw and Jackson operate on a 16/5 schedule Monday through Friday. The department is responsible for emergency response during storm and normal day-to-day operations. In addition, the department is responsible for running Electric Meter Operations during afterhours, weekends, and holidays. The primary goals of the department include outage response and response to emergency situations involving the public and employee safety.  LVD Electric Dispatch Operations is an integral part in serving customers in a safe fashion, while providing quick response to their needs.

 

Duties and Responsibilities
 

  • Rotating shifts to maintain a 24-hour/7 day a week operation, as well as overtime assignments are required
  • Storm restoration response within 60 minutes will require a 24-hour operation and shifts will be adjusted to accommodate that requirement
  • During storm restoration, a dispatcher will generally work 16 hours straight, with 8 hours of rest while they work diligently alongside others to restore power to our customers in a safe and timely manner
  • The primary role of a Dispatcher Trainee is to satisfy Dispatcher training and qualification requirements
  • During the first 6-12 months in the position, you will be thoroughly trained in all aspects of the Electric Distribution Dispatcher Trainee role
  • During this time period, you may be asked to travel for required training
  • This position requires you to obtain your Switching and Tagging certification during your 6-12 months of training

 
Electric Dispatcher responsibilities also include, but are not limited to:

 

  • Complete short-cycle scheduling to make and meet customer commitments
  • Coordinate activities with outside agencies such as 911, MISS DIG, other utilities, etc
  • Prepare, analyze/approve, and issue switching orders
  • Assist in training of co-workers as well as support employees from other work groups

 
Due to the training involved in getting a new employee fully functional in the Dispatcher role, upon accepting this position, you will be ineligible to apply for another internal job posting outside the Dispatch job family during the first thirty (30) months.

 

Essential Functions
 

  • Continuously monitor multiple systems and applications for emergencies, public safety concerns, and customer demand work.
  • Dispatch emergency work including outage restoration for electric
  • Perform work load management
  • Review customer committed work
  • Resolve field employee issues and questions
  • Call customers for commitment work
  • Reschedule orders
  • Perform employee call outs
  • Create damage notifications
  • Provide reporting
  • Understand and follow Company-established procedures for safety, work methods, and dispatching
  • Talk on the phone or two-way radio; use a computer and manage multiple applications for up to 8 hours or more per day; follow and provide written and oral work instructions; type, write and take notes; be able to use standard office equipment; be able to multitask (work on multiple tasks at once); communicate clearly with customers, contractors, employees, and outside agencies; stay calm and composed in high pressure situations or emergencies
  • A Dispatcher is required to maintain on-call support for work management centers
  • Performs other related duties as required
  • Regular attendance is expected
     

Requirements/ Qualifications
 

  • A two-year Associate degree in a scientific, technical, or business field OR equivalent combination of education and experience
  • Credit hours can be obtained through colleges, technical institutes, licensed apprenticeship programs, trade schools or military programs
  • One or more years of technical experience in SAP, CAD, OMS, GIS, Dispatching Software, etc. OR extensive business knowledge of the utility industry
  • An understanding of basic electricity and the ability to analyze and interpret complex prints
  • As a requirement for this position, you must be willing to obtain your Switching and Tagging certification during your initial 6 months of training

 

Preferred Qualifications
 

  • Advanced Microsoft office experience
  • Knowledge of the union working agreement
  • The ability to learn new software quickly
  • Knowledge of electric distribution systems
  • Experience dispatching work to field resources
  • The ability to read, analyze and interpret complex prints
  • Knowledge of electric distribution systems
  • The ability to read and interpret operation manuals
  • Experience communicating via two-way radio
  • Possess the ability to interact with customers in a courteous manner

 

Hours and Travel
 

  • This position normally requires the individual to work a minimum of 40 hours per week including rotating shifts to maintain a 24 hour/7 day a week operation including holidays and weekends 
  • Overtime assignments are required
  • Storm restoration response will require a 24-hour operation and shifts will be adjusted to accommodate that requirement. Individual needs to be willing to work additional hours as necessary to assist with storm restoration and could be given very short notice to do so 
  • During storm restoration, a dispatcher will generally work 16 hours straight, with 8 hours of rest while they work diligently alongside others to restore power to our customers in a safe and timely manner
  • Employees must be able to work shifts of up to 16 hours or more
  • Employees must be able to respond within 60 minutes
  • Out of town travel is required for training and storm restoration support

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this job, the employee is regularly required to sit; stand; walk; and stoop, kneel, crouch, or crawl for extended periods of time; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.

 

  • The employee frequently is required to talk or hear.
  • The employee must frequently lift and move up to ten pounds on a regular basis and may infrequently require moving materials weighing up to 40 pounds.
  • The recommended maximum weight for employees to lift without the aid of other employees or lifting device is 35 pounds.  
  • Specific vision abilities required by this job include close vision, depth perception, peripheral vision, and the ability to adjust focus. 
     

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

 The noise level in the work environment is usually moderate.

 

  • The noise level on the field site is often loud.
  • Employee must have the ability to drive a motor vehicle legally.
  • Must have the ability to operate a personal computer and utilize a diverse number of software programs and resources.
 
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.


Nearest Major Market: Grand Rapids

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