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PROJECT COORDINATOR

Date: Jan 11, 2022

Location: FLINT, MI, US

Company: Consumers Energy

COMPANY

 

Join the diverse and dynamic team that powers Michigan's largest energy provider and one of the nation's largest gas and electric combination utilities.  Consumers Energy services 6.7 million of Michigan's 10 million residents - caring for our friends and neighbors in all 68 Lower Peninsula counties.  We embrace a cleaner and leaner utility vision focused on eliminating energy waste and adding renewable energy from sources such as wind and solar.

 

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

 

 

LOCATION

 

Consumers Energy is seeking a Project Coordinator to serve the Flint, MI area. Successful candidates must have the ability to regularly visit project sites within the Flint service area.

 

DEPARTMENT SUMMARY

 

Located within the Gas Engineering and Supply group, Customer Energy Management is responsible for serving our customer connections through the planning and the execution of new and existing customer requested services.  We work with individual residential customers, large commercial firms and businesses, municipalities, other utilities, and internal stakeholders to meet the customer needs of their electric and gas projects.  The goal of this team is to provide excellent customer service by being the face of the company.  We strive to meet the energy needs of the customer by being our customers trusted energy partner. We are committed to maintaining, and strengthening, our long-term working relationships with our customers by demonstrating professionalism, competency, confidence, and trust with every service we provide.

 

JOB DESCRIPTION/RESPONSIBLITIES

 

The Project Coordinator is responsible for the execution of providing electric service to residential and commercial/industrial customers.  This individual will be expected to have or obtain a working knowledge of Electric Distribution Systems.  The Project Coordinator will have to effectively prioritize and organize small to large sized projects in response to the needs of the customer.  This will primarily revolve around gathering customer scopes and owning the project as a customer advocate through the initiation, design, prerequisite, scheduling, and field construction phases by the customers want date.

 

Tasks for this role will include:

 

  • Serving as ‘the face’ of Consumers Energy to our customers, which includes responsibility for the overall coordination of work between the customer, Consumers Energy, and any other outside stakeholders.
  • Estimating customer and system loads, updating customers on the status of projects, generating tasks for other departments, providing cost estimates, identifying any required permits, and scheduling work orders.
  • Project Scoping, evaluating, and analyzing distribution design requirements and impact on distribution system to direct the preparation of the work order.
  • Coordinating pre-requisites for successful completion of a distribution project to meet customer commitments requiring ingenuity as to application of normal procedures.
  • May be responsible for some electrical design, based on the geographic location, workload, and available design resources.
  • Working outside of normal working hours to assist with emergency operations and storm restoration.  Such roles could involve working as a back-up dispatcher, field guide, damage assessor, or wire guard.  This will require occasional travel outside of assigned headquarters.

 

REQUIRED QUALIFICATIONS

 

  • Associate degree in a scientific, technical, or business field (OR 48 scientific, technical, or business credit hours as measured on a semester basis), AND three (3) years of work experience in project coordination including customer service.  
  • (OR) If no degree/credits, seven (7) years of years of work experience in project coordination including customer service.  
  • Intermediate experience using Microsoft Office (Outlook, Teams, Word, Excel)

 

PREFERRED QUALIFICATIONS

 

  • Ability to analyze complex problems, recommend alternatives, and take corrective action, while exhibiting in-depth knowledge of the policies and procedures of the business.
  • Successfully multi-task and/or switch tasks quickly while remaining organized.
  • Anticipate and understand the impact of actions/procedures on multiple systems.
  • Demonstrate leadership skills, strong teamwork, and the ability to work independently on assigned complex projects.
  • Use computer assisted drafting (PowerDraft) or other appropriate systems/software/programs such as EAM, and SAP to accommodate customer's request and align with internal quality control processes.
  • Manage project milestones; organizing and prioritizing the scheduling of work assignments in response to work orders.

 

ESSENTIAL FUNCTIONS

 

  • Excellent Communication and customer service skills
  • Gain knowledge required to review blueprints, drawings, property descriptions and plans to verify requests are within the capability of the system, (i.e. within voltage availability).
  • Complete site analysis as needed to take measurements required for design layout.
  • Learn how to utilize company tools (SAP, EAM, Micro station, Office, etc.) to coordinate work order preparation and procurement of all equipment and materials required for completion of project.
  • Manage project milestones including customer prerequisites to enable project completion on customer timelines.
  • Project milestones include, but are not limited to, easements, customer billing and payments, contracts, designs, inspections, site readiness, tree trimming, permits, and coordination/maintenance/communication of project dates with internal departments.  Serve as the customer’s primary contact, throughout the request process.  Partner with customers to resolve concerns as they arise.
  • Educate and inform customers on system parameters & maintain a strong working relationship.
  • May provide the primary level of support during storm restoration operations, assisting with OMS in the office, assessing damage, scheduling, or routing crews, assisting in Mutual Assistance in-state and out-of-state efforts, and doing other associated tasks.
  • May provide support in gas and other emergencies (including gas overpressures) as assigned.
  • Project Coordinator will routinely balance a project load with varying degrees of complexity.  Projects vary in length of time required for completion (up to 6 months). The position is required to provide on-call support for work management centers in a field or office role.  Performs other related duties as required.

 

HOURS & TRAVEL

 

This position normally requires the individual to work 40 hours per week including both field and office work.  Overtime assignments are at times required especially during times of increased workload or emergencies (storm).  In emergency situations employees must be able to work shifts of up to 16 hours.   Typically, regional travel/driving (approximately 30 %) required year-round to job sites, project meetings, or for emergency support and could be significant dependent upon location.  Some statewide and/or out of state travel may be required to support operations.  Field/site visits are required to take field notes and/ or meet with customers on site.  Individuals must be willing to work additional hours for rotated on-call storm activities and out-of-regular-schedule work assignments to meet deadlines or assist with gas or electric emergencies, including gas overpressures events.

 

PHYSICAL DEMANDS

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  • Regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk or hear.
  • Frequently required to stand and walk
  • Often required to climb or balance and stoop, kneel, or crouch.
  • Perform duties involve moving materials weighing up to 10 pounds on a regular basis such as pumps, valves, motors, gauges, other operating or lab equipment, books, paper, laptop computer, etc., and may require moving materials weighing up to 40 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. The noise level on the field site is often loud.  Employee must have and maintain a valid driver's license and perform driving a company vehicle in a safe, non-destructive manner.  Must have the ability to operate a personal computer and utilize a diverse number of software programs and resources. 

 

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.


Nearest Major Market: Flint
Nearest Secondary Market: Detroit

Job Segment: Engineer, Electrical, ERP, Project Manager, Drafting, Engineering, Technology