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Experience Designer(Hybrid)

Date: Jan 6, 2022


Company: Consumers Energy

Join the diverse and dynamic team that powers Michigan's largest energy provider and one of the nation's largest gas and electric combination utilities.  Consumers Energy services 6.7 million of Michigan's 10 million residents - caring for our friends and neighbors in all 68 Lower Peninsula counties.  We embrace a cleaner and leaner utility vision focused on eliminating energy waste and adding renewable energy from sources such as wind and solar.

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.


Are you ready to join a team taking on generational challenges through the power of human-centered design?  Consumers Energy has a unique opportunity to put your experience design talents to work solving real world problems by creating energy products and services that make daily life easier for over 6.5 million people. As a national leader in delivery of essential energy services with aggressive commitments to people, the environment, and economic prosperity, Consumers Energy embraces design practices that transform traditional interactions into compelling experiences and bring next-generation energy solutions to life.

As one of the nation’s largest natural gas and electric service providers, it is our passion and privilege to serve the residents and businesses of Michigan who count on us every day. Inspired by a 130-year heritage and a vision for a sustainable energy future, our 8,000 employees embrace a culture that values diversity and accountability, earning recognition including:

  • Forbes® best place to work and best employer for diversity in Michigan
  • Forbes® best employer for women, utility sector
  • Sustainalytics #1 U.S. utility for sustainability performance
  • #1 Michigan company in Newsweek® green rankings

Who We Are

The Experience Design team influences every corner of Consumers Energy, evangelizing that customer experience is the most important product we deliver. As a member of the team, you’ll be immersed into a passionate world of design thinkers, partnering with Product Owners and cross-functional teams on a wide variety of initiatives. Be ready to dream big and push beyond what is expected as you practice your craft with industry leaders. You’ll tackle complex challenges and get the satisfaction of guiding your team from concept to prototype to delivery of remarkably useful, simple and enjoyable experiences.

The Role

We’re scaling our team to guide the expansion of energy product and service portfolios for a wide range of residential, small business, and commercial segments. Ideal candidates consider themselves adaptable experience design generalists who have a particular area of strength (including ethnographic research, visualization, personas, UI/UX, storytelling, communications, qualitative measurement, prototyping, etc), providing depth of expertise to make the team even stronger with diversity of skill sets. If you’re ready to join an elite, high-performing design “center of excellence”, we have an amazing culture and plenty of opportunities to make a difference while you continue to refine your talents on exciting projects.

Whether you’re an experience design up-and-comer, or you’ve already mastered your skills across multiple industries, we’re ready to get acquainted! 

Experience Designers must be:

  • Passionate about their craft, inspired by the art of the possible, optimistic about the unknown, fearless of aspirational ideas and bold innovation, and obsessive over experience details
  • Systems thinkers who can immerse strategically and tactically, apply design concepts to real-world business ecosystems, and make informed recommendations when inspired problem solving requires a decision
  • Practitioners of a full range of human-centered design techniques to lead teams through discovery, problem definition, ideation and prototype iteration with users and stakeholders
  • Essential partners to Product Managers by helping build holistic understanding of customer problems, owning design problems from end-to-end, and informing multi-year experience roadmaps to align stakeholders and guide future priorities
  • Active and creative collaborators with internal and external stakeholders, working cross-functionally with teams such as brand, marketing, digital, analytics, products, operations, and engineering.
  • Passionate contributors to continuous improvement of Experience Design practices and standards, with ability to specify a particular design expertise (including ethnographic research, visualization, personas, UI/UX, storytelling, communications, qualitative measurement, prototyping, etc) that contributes to a balanced set of advanced skills across the Experience Design team.

Applicants will be considered for a range of available Experience Designer positions based on qualifications and experience. More senior roles require greater experience that demonstrate ability to lead a larger portfolio of work through cross-functional teams, manage complex holistic challenges, and have well developed areas of expertise.

Position Requirements:

  • Self-motivated team player with strong written and verbal communication skills
  • Experience with, and ability to continue learning, standard industry design tools
  • Degree: Minimum Bachelor degree, or equivalent experience, required
  • Position Titles: 
    • Associate Experience Designer
    • Experience Designer
    • Sr. Experience Designer
    • Experience Manager
  • Ability to work effectively in hybrid work environment:
    • Remote: Preferably in Michigan, but not required. Some states are ineligible due to regulatory and tax implications.
    • In Person (as health/safety protocols allow): Occasional presence at Jackson, Michigan Innovation Center may be required;  25+ Michigan locations are available for use at employee discretion.
    • Field (as health/safety protocols allow):  Various customer locations, primarily for research and testing activities
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.

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