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Security Operations Engineer

Date: Oct 8, 2021

Location: JACKSON, MI, US

Company: Consumers Energy

Join the diverse and dynamic team that powers Michigan's largest energy provider and one of the nation's largest gas and electric combination utilities.  Consumers Energy services 6.7 million of Michigan's 10 million residents - caring for our friends and neighbors in all 68 Lower Peninsula counties.  We embrace a cleaner and leaner utility vision focused on eliminating energy waste and adding renewable energy from sources such as wind and solar.

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.


The Security Operations Engineer is primarily responsible for ensuring the effectiveness of computing solutions to ensure the security of Consumers Energy corporate systems by monitoring and maintaining security platforms and through direct and indirect interaction with business partners. The Security Operations Engineer will fulfill request tickets, respond to incidents, perform troubleshooting and provide general maintenance and update support, working with systems, hardware, software, and variety of technical and non-technical teams to deliver adequate security controls and solutions to mitigate risks while meeting the business objectives.



  • Perform troubleshooting and maintenance of Security platforms.
  • Fulfill requests and respond to operational incidents in the team's ServiceNow queue including but not limited to:
    • Firewall Policy
    • Endpoint Security Policy
    • Proxy Policy
    • Cloud Security Policy
  • Execute process improvement and maintain operational documentation.
  • Engage in Business Partner consultation and customer experience management.
  • Develop, tune, and monitor key operational performance metrics for security platforms to ensure system health and availability.



  • Ability to learn and adapt to new technologies and standards to meet security and business needs.
  • Ability to create and maintain security policy for Enterprise Firewalls, Cloud Security Solutions, Network Proxies, Endpoint Security Solutions, or similar Security Policy knowledge.
  • Working knowledge of network concepts.
  • Awareness of Security concepts and trends.
  • Troubleshooting and problem-solving skills.
  • Ability to communicate clearly with internal customers at all levels.
  • Technical understanding of common enterprise operating systems (Ex. Enterprise Linux, Windows, etc.)
  • Ability to participate in after hours on-call rotation.



  • A minimum of 3 yrs of IT or Security experience
  • Bachelor’s degree in computer information systems, computer science, computer engineering, information assurance/information security, or equivalent combination of education & experience
  • 5 or more years of IT or Security experience preferred
  • Security Certifications (ex. Security+, GSEC, etc.) preferred
  • Certified Information Systems Security Professional (CISSP) preferred
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.

Nearest Major Market: Jackson Michigan
Nearest Secondary Market: Ann Arbor

Job Segment: Operations Manager, Engineer, Cloud, Information Systems, Operations, Engineering, Technology