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DISPATCHER II

Date: Jan 9, 2019

Location: Grand Rapids, MI, US

Company: Consumers Energy

Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas.  At Consumers Energy, our customers are at the heart of everything we do.  Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us!  Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of Michigan's 10 million residents in all 68 Lower Peninsula counties.

 

 

Department Summary

The Electric Dispatch and Scheduling Department is responsible for the Consumers Energy's 24/7 Low Voltage Distribution (LVD) electric dispatch operations. The department consists of approximately 40 employees and operates out of 3 Work Management Centers located in Saginaw, Jackson and Grand Rapids. Grand Rapids is responsible for 24/7 operations, while Saginaw and Jackson operate on a 16/5 schedule Monday through Friday. The department is responsible for emergency response during storm and normal day operations. In addition, the department is responsible for running Electric Meter Operations during afterhours, weekends and holidays. The primary goals of the department include outage response and response to emergency situations involving the public and employee safety. LVD Electric Dispatch Operations is an integral part in serving customers in a safe fashion, while providing quick response to their needs.

 

Job Description/Responsibilities

We are currently looking for an Electric Distribution Dispatcher located in Grand Rapids. Rotating shifts to maintain a 24 hour/7 day a week operation, as well as overtime assignments are required. Storm restoration response will require a 24 hour operation and shifts will be adjusted to accommodate that requirement. During storm restoration, a dispatcher will generally work 16 hours straight, with 8 hours of rest while they work diligently alongside others to restore power to our customers in a safe and timely manner. During the first 10 months in the position, you will be thoroughly trained in all aspects of the Electric Distribution Dispatcher role. During this time period, you may be asked to travel for required training. This position requires you to obtain your Switching and Tagging certification during your 10 months of training.

 

Electric Dispatcher responsibilities include, but are not limited to:

 

  • Short-cycle scheduling to make and meet customer commitments.
  • Coordinate activities with outside agencies such as 911, MISS DIG, other utilities, etc.
  • Prepare, analyze/ approve and issue switching orders.
  • Assist in training of co-workers as well as support employees from other work groups.
  • Due to the training involved in getting a new employee fully functional in the Dispatcher role, upon accepting this  position, you will be ineligible to apply for another internal job posting outside the Dispatch job family during the first thirty months.

 

Requirements/Qualifications

  • A two-year Associate degree in a scientific, technical, or business field OR 48 scientific, technical, or business credit hours as measured on a semester basis OR a Bachelor’s degree.   The 48 credit hours can be obtained through colleges, technical institutes, licensed apprenticeship programs, trade schools or military programs.    Less than the 48 scientific, technical, or business credit hours may be acceptable if accompanied by extensive equivalent experience in positions that demonstrate required abilities and performance.

 

The following experience / skills may set you apart from others:

 

  • Advanced Microsoft office experience.
  • An understanding of the basic electricity and the ability to analyze and interpret complex prints.
  • Knowledge of the union working agreement.• Knowledge of SAP, CAD and the ability to learn new software quickly.

 

Essential Functions:

Talking on the phone or radio, using a computer and managing multiple applications for up to 8 hours or more per day, follow and provide written and oral work instructions, typing, writing and taking notes, be able to use standard office equipment, be able to multitask (work on multiple tasks at once), communicate clearly with customers, contractors, and employees, staying calm and composed in high pressure situations or emergencies. A Dispatcher is required to maintain on-call support for work management centers. Performs other related duties as required.

 

Hours and Travel:

This position normally requires the individual work 40 hours per week including rotating shifts to maintain a 24 hour/7 day a week operation including holidays and weekends, as well as overtime assignments are required. Storm restoration response will require a 24 hour operation and shifts will be adjusted to accommodate that requirement. During storm restoration, a dispatcher will generally work 16 hours straight, with 8 hours of rest while they work diligently alongside others to restore power to our customers in a safe and timely manner. Employees must be able to work shifts of up to 16 hours or more. Out of town travel required for training.

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; stand; walk; and stoop, kneel, crouch, or crawl for extended periods of time; use hands to finger, handle, or feel.

Position will be filled at the appropriate salary grade based upon the skills, knowledge, and experience of the selected candidate.
 
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.


Nearest Major Market: Grand Rapids

Job Segment: Dispatcher, Transportation, ERP, Drafting, CAD, Operations, Technology, Engineering